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Reporting on Warranty Expiration

Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...

Tom104 by Tera Expert
  • 1257 Views
  • 1 replies
  • 0 helpfuls

What is the difference between two similar column of asset table?

Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...

Oshikata1 by Tera Contributor
  • 473 Views
  • 2 replies
  • 0 helpfuls

Automatically filled

Hi.In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...

AutoFill field

Hi,In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...

Capture the User signature on Asset hand-over moments

Hi HAM Community members,In the Asset processes there are many moments that an Asset is handed over between departments or persons. This hand-over is registered in the system by updating Assigned to and/or Department etc.We have the demand that on As...

Ed Laar by Mega Guru
  • 557 Views
  • 3 replies
  • 1 helpfuls

UI Page 'source_request' shows blank page

Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...

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Resolved! Receive a Purchase Order > Asset Line

When receiving a PO, there is an associated Asset Order Line (AOL). On the PO, there is a UI Action 'Receive'. If the Product Model is missing, we want the receive button to be hidden completely, or we want an error message to display that says somet...

Resolved! IHub ETL getting REQUIRED_ATTRIBUTE_EMPTY when field is there

 When doing the Test and Rollback Integration Results in IHub ETL am getting the following:     Missing mandatory field "sys_class_name" in table "u_cmdb_ci_appl_ibm_iib".The field is in the mapping and is mapping to target field "Class" and source f...

wingetc by Tera Contributor
  • 860 Views
  • 5 replies
  • 1 helpfuls