Change Management
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09-06-2024 06:28 AM
Hello,
Do you allow Changes to be submitted where the start and end of the change can be 2-3+ months?
Thanks
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09-06-2024 08:13 AM
What kind of scenario are you asking about. Is it something like upgrading all desktops to windows 11?
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09-06-2024 08:25 AM - edited 09-06-2024 08:26 AM
@Ralph Hand, yes that is one example. Another is replacing multiple individual CI network gear in every closet on every floor in a 10-story building that might take 3 months. Or rolling out Microsoft 365 into production for 30K+ users.
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09-06-2024 08:28 AM
We do allow changes for things like Windows 11 upgrade because there are 120K devices and it's not feasible or useful to track each one. I would ask for a change for each closet when you are working on network gear. It would be essential for incident management to know when each individual closet or area is getting upgraded so they can attribute any calls to the issue appropriately.
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09-06-2024 09:27 AM
Agreed. With the Windows 11 upgrade we were thinking of a 2 week or monthly max window so from an incident management view we can narrow down scope. The ask was one change for the whole implementation which was close to a year long.
