I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...
Good Day, Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general. We also have the EMR Help i...
Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...
Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if any...
Hello, I run industry technology partnerships for SN and want to see if anyone is planning to attend HLTH Oct 20-22? If so, I am planning a small group of people to discuss this forum live without any answers. Just to listen bc I want to know where...
Has anyone done any kind of integration with the Epic Secure Chat feature? We have an ask to see if that can be used rather than te Help button. Or can the EMR Help integration be extended to secure chat?
Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna
Attached. Should you like to know more, please email me at steven.gomolka@dxc.com
Does anyone have any good KB Article templates they are willing to share?
Hello all, I am looking for anyone willing to share any great ideas on how to address delays to Incident resolution or Request fulfillment due to no response from customers. When an incident/request is submitted and it does not contain enough informa...
Hello,Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work. Thanks
Does your IT Service Desk use KB articles solely to guide them on how to troubleshoot and resolve or escalate incidents or do they use some other knowledge or training? In other words, are they required to pull up a KB article when they take a call t...
Hello all, Question. With the way ServiceNow provides guidance regarding REQ/RITM and SCTASKS the RITM is the item that is requested by the customer with the SCTASK being where the work is done. We have implemented our platform where the SCTASK is as...
Is anyone able to offer guidance on next steps?I've been following all the steps from this link: How to Configure Digest Token Authentication for EMR Help with Epic Hyperspace and Hyperdrive - Supp... The Epic FDI record is configured, CryptoJS libar...
My organization is in the process of revamping our Service Catalog as we have recently introduce Demand Management, PPM, and the suite of SPM. Before these apps were deployed, some Service Catalog entries were created that now would better align as ...
