Hello, I run industry technology partnerships for SN and want to see if anyone is planning to attend HLTH Oct 20-22? If so, I am planning a small group of people to discuss this forum live without any answers. Just to listen bc I want to know where...
Has anyone done any kind of integration with the Epic Secure Chat feature? We have an ask to see if that can be used rather than te Help button. Or can the EMR Help integration be extended to secure chat?
Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna
Attached. Should you like to know more, please email me at steven.gomolka@dxc.com
Does anyone have any good KB Article templates they are willing to share?
Hello all, I am looking for anyone willing to share any great ideas on how to address delays to Incident resolution or Request fulfillment due to no response from customers. When an incident/request is submitted and it does not contain enough informa...
Hello,Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work. Thanks
Does your IT Service Desk use KB articles solely to guide them on how to troubleshoot and resolve or escalate incidents or do they use some other knowledge or training? In other words, are they required to pull up a KB article when they take a call t...
Hello all, Question. With the way ServiceNow provides guidance regarding REQ/RITM and SCTASKS the RITM is the item that is requested by the customer with the SCTASK being where the work is done. We have implemented our platform where the SCTASK is as...
Is anyone able to offer guidance on next steps?I've been following all the steps from this link: How to Configure Digest Token Authentication for EMR Help with Epic Hyperspace and Hyperdrive - Supp... The Epic FDI record is configured, CryptoJS libar...
My organization is in the process of revamping our Service Catalog as we have recently introduce Demand Management, PPM, and the suite of SPM. Before these apps were deployed, some Service Catalog entries were created that now would better align as ...
Anyone integrating ServiceNow with Apptio and using Technology Business Management (TBM) aligned to the new Common Service Data Model (CSDM)? We are new to ServiceNow and want to create our services with this alignment and are looking to network with...
Since the default words for Impact and Urgency are subjective, what have you all done to rename these so that they are meaningful for the users logging incidents? For example: Urgency"Patient lives at risk" = Critical"Preventing work" = High"Have wor...
Has anyone come up with a good approach to populating the Location table to support IT Service Management functions like INCs, CHG, RITM, etc.?How have you structured your location table, does it have a hierarchy? Thanks
Hello to the ServiceNow Life Sciences special interest group. Steve Gomolka with DXC Healthcare & LS ServiceNow Business. Seeking business process expertise from within / or closely connected / to the industry. Research, DevelopmentProduct Tria...
