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We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...
My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...
Good Day, Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general. We also have the EMR Help i...
We are being asked to add our Medepay devices to ITOM for tracking and monitoring. Is anyone pulling those devices into the CMDB? If so, how are you discovering those devices? Or is it a manual import? Thanks for any guidance or recommendations!
Anyone integrating ServiceNow with Apptio and using Technology Business Management (TBM) aligned to the new Common Service Data Model (CSDM)? We are new to ServiceNow and want to create our services with this alignment and are looking to network with...
Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...
I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...
Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if any...
Hello, I run industry technology partnerships for SN and want to see if anyone is planning to attend HLTH Oct 20-22? If so, I am planning a small group of people to discuss this forum live without any answers. Just to listen bc I want to know where...
Has anyone done any kind of integration with the Epic Secure Chat feature? We have an ask to see if that can be used rather than te Help button. Or can the EMR Help integration be extended to secure chat?
Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna
Attached. Should you like to know more, please email me at steven.gomolka@dxc.com
Does anyone have any good KB Article templates they are willing to share?
Hello all, I am looking for anyone willing to share any great ideas on how to address delays to Incident resolution or Request fulfillment due to no response from customers. When an incident/request is submitted and it does not contain enough informa...
Hello,Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work. Thanks
