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Healthcare and Life Sciences SIGs
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Activity in Healthcare and Life Sciences SIGs

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Any experience integrating Medepay devices with ITOM?

We are being asked to add our Medepay devices to ITOM for tracking and monitoring.  Is anyone pulling those devices into the CMDB? If so, how are you discovering those devices?  Or is it a manual import?   Thanks for any guidance or recommendations!

  • Question

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

  • Event
  • Virtual

Is anyone using Technology Business Management (TBM) taxonomy to map IT and Business services? Additionally has anyone mapped Epic to the TBM taxonomy?

Anyone integrating ServiceNow with Apptio and using Technology Business Management (TBM) aligned to the new Common Service Data Model (CSDM)? We are new to ServiceNow and want to create our services with this alignment and are looking to network with...

  • Question
  • Epic Council
  • Epic Integration
  • Healthcare

Restricting patient data visibility by HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

  • Question

Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

  • Question

Epic EHR - Employee Center & Service Catalog Help

Good Day, Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general. We also have the EMR Help i...

  • Question

Mass Casualty/Surge Event Planning & Response

Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if any...

  • Question

Controlling patient data visibility based on HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

  • Question

Epic Secure Chat integration ?

Has anyone done any kind of integration with the Epic Secure Chat feature?  We have an ask to see if that can be used rather than te Help button.  Or can the EMR Help integration be extended to secure chat?

  • Question

Epic Content Mgmt/ ServiceNow Integration

Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna

  • Question

Best Practice Ideas - Customer Response Delays

Hello all, I am looking for anyone willing to share any great ideas on how to address delays to Incident resolution or Request fulfillment due to no response from customers. When an incident/request is submitted and it does not contain enough informa...

  • Question
  • ITSM: General

Standard Changes for Epic EHR

Hello,Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work. Thanks

  • Question
  • Change Management
  • Standard Change Requests
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