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Healthcare and Life Sciences SIGs
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Activity in Healthcare and Life Sciences SIGs

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Requested Item & Catalog Task Workflow

Hello all, Question. With the way ServiceNow provides guidance regarding REQ/RITM and SCTASKS the RITM is the item that is requested by the customer with the SCTASK being where the work is done. We have implemented our platform where the SCTASK is as...

  • Question

Epic Content Mgmt/ ServiceNow Integration

Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna

  • Question

Future First Friday’s [April - July 2026]

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...

  • Article

Save the Date: 2026 Orlando SNUG on 4/16!

Date: Thursday, April 16  Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826   Join us for the next Orlando (Central Florida) ServiceNow User Group (SNUG) at our Orlando ...

  • Event

March 6th 2026 First Friday's Recording

Main Topic ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Impact Customer Meetup Deck here [technical difficulties with the recording] :March 6th First Friday's Dec...

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South Florida SNUG Meetup

Calling all ServiceNow users! Join us for the South FL ServiceNow Meetup in Ft. Lauderdale. This event provides an interactive forum for Developers, Technical IT Staff, and Businesses. Register here.  ​What You'll Experience ​Real-World IT Success...

  • Event

July 10th First Friday's Session

Topic: Now Assist Strategy & Where and How to start (Customer Story) Typical Agenda/Meeting Format 5-10 Minutes for Welcome, Announcements and News 30-45 Minutes on the Main TopicRemainder of time for Breakouts and Networking Date: First Friday of ev...

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June 5th First Friday's Session

Topic: Now Assist and Knowledge- Using Now Assist to help EMR self-help Typical Agenda/Meeting Format 5-10 Minutes for Welcome, Announcements and News 30-45 Minutes on the Main TopicRemainder of time for Breakouts and Networking Date: First Friday of...

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May 1st First Friday's Session

Topic: Transforming Knowledge Management on Platform (Customer Story) Typical Agenda/Meeting Format 5-10 Minutes for Welcome, Announcements and News 30-45 Minutes on the Main TopicRemainder of time for Breakouts and Networking Date: First Friday of e...

  • Event

April 3rd First Friday's Session

Topic: Your Knowledge Base Called. It Wants to Be Useful Typical Agenda/Meeting Format 5-10 Minutes for Welcome, Announcements and News 30-45 Minutes on the Main TopicRemainder of time for Breakouts and Networking Date: First Friday of every month* S...

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Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

  • Question
  • Incident
  • Interactions
  • Reassignment Count

Epic EMR Help Button SSO Integration

My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...

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