Healthcare and Life Sciences SIGs
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Activity in Healthcare and Life Sciences SIGs

Feb 2026 First Friday's Recording

Main Topic:  Learning ServiceNow: Leveraging Available Resources Across All Platform Roles   The session focused on building ServiceNow literacy by utilizing the full range of available learning resources designed for all platform roles. Participants...

  • Article

Zurich CSA Delta is LIVE!

Certified System Administrator Maintenance Exam (Delta) 2026 This maintenance exam (delta) is available only to certified individuals.​  Maintenance exams (delta) are available from January 16, 2026 - April 16, 2026.    If you have your CSA on a rele...

  • blog

First Friday's Back for 2026! Feb 6th

Welcome to First Friday's in 2026!  We will launch our new year of 90-minute Virtual SNUGs on Feb 6th.  Topic: How do you learn on ServiceNow Platform? Interactive Session about Resources, Learning opportunities and OJT on ServiceNow Platform. Typica...

  • Event

Any experience integrating Medepay devices with ITOM?

We are being asked to add our Medepay devices to ITOM for tracking and monitoring.  Is anyone pulling those devices into the CMDB? If so, how are you discovering those devices?  Or is it a manual import?   Thanks for any guidance or recommendations!

  • Question

5th annual Holiday SNUG virtual event!

Happy December First Friday's crew!  Remember we are not having our normal Dec First Friday's session. However there is a December SNUG for Healthcare if you are interested in attending. Please find more information and register at the link below    ...

  • Event

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

  • Event
  • Virtual

Is anyone using Technology Business Management (TBM) taxonomy to map IT and Business services? Additionally has anyone mapped Epic to the TBM taxonomy?

Anyone integrating ServiceNow with Apptio and using Technology Business Management (TBM) aligned to the new Common Service Data Model (CSDM)? We are new to ServiceNow and want to create our services with this alignment and are looking to network with...

  • Question
  • Epic Council
  • Epic Integration
  • Healthcare

Restricting patient data visibility by HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

  • Question

Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

  • Question

Epic EHR - Employee Center & Service Catalog Help

Good Day, Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general. We also have the EMR Help i...

  • Question

Mass Casualty/Surge Event Planning & Response

Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if any...

  • Question

Controlling patient data visibility based on HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

  • Question
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