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Healthcare and Life Sciences SIGs
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Activity in Healthcare and Life Sciences SIGs

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Announcing Third Thursdays presented by First Fridays!

We are officially launching Third Thursdays as an extension of our First Fridays sessions Sept 17th.  Registration is now open!    Just stories! No Breakouts. Shorter Sessions (30-60 minutes) with main topic only.  Recorded and posted like our Friday...

  • Article

July 10

Main Topic: Getting Knowledge Ready for AI!  Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum Deck & Q&A attached here and Recording link here: July 2026 Recording   Future First Friday's Sessions August: Relationa...

  • Article

Thoughts about Third Thursdays as an extention of First Friday's?

As mentioned on the June FF, we stated that we had more volunteers for speakers than we have FF session. Post a Yes or No below.    We would start Third Thursdays. Webinar style just like the main sessions. 30-60 minutes with just the main topic + Q&...

  • Question

Introducing First Connections

First Fridays has always been about three things: learning from each other, building a network of healthcare peers who actually get what you're dealing with, and getting better at the platform together. The best sessions we've run aren't the ones wit...

  • blog

Common Service Data Model (CSDM) Fundamentals on SNU now available!

The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner p...

  • Article

Requested Item & Catalog Task Workflow

Hello all, Question. With the way ServiceNow provides guidance regarding REQ/RITM and SCTASKS the RITM is the item that is requested by the customer with the SCTASK being where the work is done. We have implemented our platform where the SCTASK is as...

  • Question

Epic Content Mgmt/ ServiceNow Integration

Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps. Thank you, Aruna

  • Question

Future First Friday’s [April - July 2026]

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...

  • Article

Save the Date: 2026 Orlando SNUG on 4/16!

Date: Thursday, April 16  Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826   Join us for the next Orlando (Central Florida) ServiceNow User Group (SNUG) at our Orlando ...

  • Event

March 6th 2026 First Friday's Recording

Main Topic ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Impact Customer Meetup Deck here [technical difficulties with the recording] :March 6th First Friday's Dec...

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