Hello all,   Question. With the way ServiceNow provides guidance regarding REQ/RITM and SCTASKS the RITM is the item that is requested by the customer with the SCTASK being where the work is done. We have implemented our platform where the SCTASK is assigned to the appropriate assignment group. However, we have not assigned RITMs to assignment groups. How have most of you handled the RITM and assignment of it?   How do you deal with a RITM that has multiple tasks assigned to multiple teams fulfilling the work if the RITM is assigned to someone? ... View more

Good afternoon. If anyone can assist with locating the presentation by Sutter Hospital at Knowledge21 regarding Epic Content Management and Service Now, I would appreciate it. Apparently they successfully integrated these 2 apps.  Thank you,  Aruna ... View more

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one.   Question: in that flow interaction to incident, what should the reassignment count be in the incident record if that incident is resolved by the Service Desk agent without reassignment to any other team or person? 0 or 1? ... View more

Good Day,   Our health system implemented ServiceNow this year. We have been live for about 5 months. We are trying to build out our Service Catalog & Employee Center to support Epic EHR & healthcare applications in general.   We also have the EMR Help integration live with Epic.   I would image the catalog items to support EPIC EHR would be in the hundreds.    Has anyone been successful in building out your Service Catalog & Employee Center to support the healthcare space?    Would anyone be willing to meet and show us how your supporting Epic & health care applications in ServiceNow?   Anyone willing to share the number of Service Catalog items your organization has?   Any feedback or suggestions you may have would be very helpful.  ... View more