We are being asked to add our Medepay devices to ITOM for tracking and monitoring.  Is anyone pulling those devices into the CMDB? If so, how are you discovering those devices?  Or is it a manual import?     Thanks for any guidance or recommendations! ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Anyone integrating ServiceNow with Apptio and using Technology Business Management (TBM) aligned to the new Common Service Data Model (CSDM)? We are new to ServiceNow and want to create our services with this alignment and are looking to network with any health systems that have already done this or are in process of doing so. ... View more

Hi everyone, We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations. Our goal is for staff to only see patient records linked to their assigned Healthcare Location. Right now, our thought is to use Healthcare Locations to tag patient records and users, then leverage User Criteria to dynamically control access at the table or record level. We are trying to avoid heavy ACL use. For those who have implemented HCLS/or know the product, does this align with best practice? Are there any compliance or performance considerations we should be aware of before continuing down this route? Thanks in advance for your insights! — Vanessa Cameron, Peke Waihanga - Artificial Limb & Orthotic Service ... View more

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create these in their side. Then, we're getting requests for locations be created within ServiceNow to match. How do you all communicate this across the board? Would it be something as simple as it being a catalog that would generate multiple tasks for Epic, etc.? I think the biggest challenge with that would be adoption. A lot of people are used to their current flow and altering that may be challenging, but I don't think that can be avoided if we go that route. ... View more