Change Management

[Blue]

Hello,

Do you allow Changes to be submitted where the start and end of the change can be 2-3+ months?

Thanks

[Ralph Hand]

That's more of a release or a project from our perspective and we don't track those in change.

[Blue]

So how did you approach the Windows 11 upgrade with 120K devices from a CHG record perspective? What was submitted and tracked within the CHG?

[Ralph Hand]

It was one large change flagged as high risk spanning 15 months.   High risk is our highest level of change requiring sign off from executive and extensive plans, It included three phases, internal IT testing, targeted testing, and then general deployment.  It still on going.