The Learning Home Dashboard is Epic's version of a knowledgebase. The LHD is very limited in functionality and not very user friendly. Interested in knowing if anyone has tried leveraging the EMR help integration to provide customers a better experience using ServiceNow or have come up with any other alternatives.
We've added a ticket status look up and the ability to submit enhancement requests to our EMR help integration, soon we will be adding direct access to our self service portal. This allows clinicians to gain access with out having to leave Epic.
