Looking for software recommendations for de-identifying PHI in servicenow instance

[lindawong]

Hi

We are planning to go live with our ServiceNow instance in a couple months and we are a healthcare entity.

I am hoping other organizations can recommend software they use to wipe PHI out of their ServiceNow instance.

Thanks

Linda Wong

San Francisco Dept of Public Health

linda.l.wong@sfdph.org

[cerretan]

Hi Linda,

Perhaps the Private Data Compliance app from gold partner Aptris can help?  https://aptris.com/solutions/healthcare-itsm/

Good luck in your implementation!

Mark

[amyfrye]

Our organization, University of Vermont Medical Center in Burlington, VT, created scripts to prevent our customers and fulfillers from entering PHI through the Portal and through the fulfiller view on records. We created a separate tab in the Incident form that is designated for PHI only and that tab is restricted to only fulfillers that are authorized to see PHI. When fulfillers view the PHI, it documents that they viewed it in the work notes so that there is an audit trail.

We also implemented scripts that would scrub any PHI from records coming into ServiceNow from our email listeners. If customers or ITIL users try to enter PHI in existing or new record fields on the Portal or Fulfillers view that are not designated to have PHI then it gives them an error that they cannot update the record unless they remove the PHI. It was worked well for us since we went live in Nov 2017. Happy to share our scripts and methods if you are interested in pursuing a non-external software solution to fix your concern.

[lindawong]

Hi Amy 

Can we email offline.  I am very interested in the the scripts and methods.

Linda

linda.l.wong@sfdph.org

[amyfrye]

Absolutely! I just sent you an email.