How can I create scheduled Requests or Tasks?
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06-17-2022 07:17 AM
Hi,
I am interested in creating scheduled Requests or Tasks to come out once a week/month/quarter/year on certain dates/times and to be routed to certain assignment groups. Is there a way I can do this without any programming?
Thanks!
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06-20-2022 08:38 AM
You can create templates for the table you wish to create a record for and then schedule those templates to be created. We do this for repeating tasks for our groups.
Templates can be found under System Definition > Templates.
Create a new template, name it, select the table, and then you will be given a builder you can select fields from and provide values.
Once saved, you can select the Schedule button and provide the config for scheduling the task. Once done it will create a scheduled job in the system that will generate the task according to the condition set.
The type set for these will be "Scheduled Entity Generation". You can set them to generate daily, weekly, monthly on a specific day and time and specify a starting date. For any periodic generation more complex you will need to set the value to "Periodically" and check the "Conditional" box and provide a script to generate on a specific day.
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06-21-2022 08:39 AM
You could also use Flow Designer Actions with a Date-based trigger to create a request or task record. https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flows.html
Hope this helps.