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Rew Adams1
Learn
Foundational Features and Capabilities
- Platform: Knowledge Management || Knowledge & Troubleshooting Resources (Blog)
- Quick Wins - Get the most out of your HR Service Delivery solution (Video)
- Centers of Excellence (CoE) overview (Article)
- HR service categorization (Article)
- Transform your legacy knowledge with HR Knowledge Management (PDF)
- Get started with Case and Knowledge Management for HR Service Delivery (Live on ServiceNow video)
- HR Agent Workspace (Blog)
- Knowledge blocks for HR knowledge management (Article)
- AI Search Quick Start Guide (Blog with Video)
- HR Metrics [and KPIs] that Matter (Video)
- Inbound Email Security for HRSD (Blog)
- HRSD Restricted Caller Access - Additional Scoped Application Security (Video)
- HR Service Delivery Academy – Localization (Video)
Advanced Capabilities
- Using Universal Request to drive a more unified service delivery experience (Blog)
- Paris [and later] Employee Relations Capabilities (Blog and FAQ)
- Simplify your process using personalized PDF Document Templates (Video)
- Giving the HR Administrator visibility into HRSD security using Restricted Caller Access (Video)
Do
- HR Service Delivery Getting Started Guide (Article)
- Advanced Forms Management in HR Service Delivery (Article)
- HR case creation search and configuration (Article)
- Configure an HR service (Article)
- Deliver a Great Self-Service Experience (Blog)
FAQ
- Agent Workspace for HR Case Management [HR Configurable agent workspace] (Article)
- HR Ask the Expert sessions (Article)
Cross Reference and Other Resources
Get started with HRSD
- HRSD Readiness Checklist (PowerPoint download)
- HR Scoped Application Migration FAQ (Article)
- Articles to Help with Understanding and Implementing HR (Article/Listof resources)
