Employee Journey Management-Quick Start Guide

[Akul Sharma]

Employee Journey Management: Quick Start Guide

Updated for Australia Release

Welcome to the Employee Journey management (EJM) Quick Start Hub

Employee Journey Management (EJM) is one of the most impactful capabilities within ServiceNow's HR Service Delivery (HRSD) suite. Whether you're an HR administrator taking your first steps, an implementer scoping a deployment, or a seasoned practitioner looking to level up, this community guide is designed to be your single destination.

This post curates essential knowledge across three areas that matter most: getting started quickly, implementing with confidence, and adopting best practices that stick. Bookmark it, share it with your team, and come back as your EJM journey evolves.

Note- To know your entitlement for EJM, please contact your account team.

Getting Started	Implementation	Resources / Release Information
Introduction/Overview HRSD Academy- Exploring Employee Journey Management Now Learning SN University- Employee Journey management Demo Videos  Demo- New Hire Onboarding Demo- Employee Offboarding [coming soon]	Implementation Guides Webinar with Stridepath- Build Journeys, Drive value EJM configuration guide for admins Article- Agentic AI for EJM  Now Assist for HRSD- Quick start Guide Now Create/Best Practices Success Pack- Employee Lifecycle Journeys with Employee Center  Best Practice Library	Product Docs Employee Journeys Product Docs  Generate Onboarding Ramp-up Plan - Agentic Workflow  Generate Offboarding KT Plan - Agentic Workflow  FAQs HRSD- FAQ  Release Information March 2026 Release Deep Dive Blog – HRSD  Zurich Release Deep Dive Blog – HRSD

This post will be regularly updated with the latest links & new resources. If you have any questions or need help with anything related to EJM, feel free to leave a comment below.

Subscribe to HRSD product Hub page to stay updated.

Happy journey building.