How to Install Now Assist for HR - KB Generation

Melody Young · ‎09-20-2024

Configure Knowledge (KB) generation within the Now Assist Admin Console

1. Navigate to All > Now Assist Admin > Features. Select ‘Employee’.

2. On the Knowledge feature card, select ‘View details’.

3. In the ‘All available Knowledge skills’ section, select ‘Activate Skill’.

5. In the ‘View Input’ section, this is where you can see the tables and fields that are used for this skill. This is only in read only mode. Select the button ‘Save and continue’.

6. In the ‘Define Availability’ section, you can choose whether to have the skill available anytime or during certain conditions. In this case, we are triggering the skill whenever a case state is in "Closed Complete". After this, select the button ‘Save and continue’.

Note: An admin can pick which conditions will allow create knowledge to show up. The default is "Closed Complete" case state.

8. In the ‘Select display’ section, select the toggle for ‘In-product’ and 'Now Assist Panel'. You can choose to only have it displayed in one place. Select the button ‘Save and continue’.

9. In the ‘Review and activate’ section, select the button ‘Activate’.

10. A pop-up will display showing that KB generation is now active for HRSD.

To learn how to install other Now Assist for HR features, we have other articles and Now Create resources linked here!