Configure the Resolution Notes Generation Skill for Employee
In this section, you will activate and configure the Resolution Notes Generation skill on the Now Assist Admin Console.
1. Start on the Now Assist Admin Console "Features" page. To get there, click on the left nav menu: All > Now Assist Admin > Features.
2. Once you are on the Console page, click Employee from the sidebar to open the Now Assist Features for Employees page. Ensure the HRSD product is selected.
3. On the Case Assist card, click the View details button.
4. Click the Activate skill button on the Resolution Notes Generation card.
5. In this step, you can view inputs that are needed for this skill. Click Save and Continue button and bottom to move to the next configuration.
5. The next step is to define the availability of the skill. The 'define availability' option allows you to set the skill as either conditionally enabled or always enabled. Note: By default, Skill is always available option is selected. Click Save and Continue button at the bottom to move to the next configuration.
6. The next configuration is the display of the feature. The display is where the skill will
be accessed by users on the instance.
7. Toggle on the Display options for both items. Ensure that sn_hr_core.basic is in the list. If it is not on the list, please add it. Click the Save and Continue button at the bottom right to proceed.
8. The Review and activate page is now visible. Click Activate to finish the configuration.
To learn how to install other Now Assist for HR features, we have other articles and Now Create resources linked here!
- How to install Now Assist for HR - check out Chapter 1: Now Assist for HR
- How to install Now Assist for Search - check out Section 5.1: Now Assist for Search
- How to install Now Assist for Virtual Agent - check out Section 5.2: Now Assist for VA
- How to install Chat Summarization
- How to install Case Summarization
- How to install Resolution Notes Generation
- How to install KB Generation
