Resolve HR cases via Agentic AI: Resource Guide

[amrithaanayak]

This article has a list of assets that will be useful to get started and implement the Resolve HR case flow via Agentic Workflow(s) available for out of the Box for HR services with fulfillment type - “Manual”. The article focuses specifically on three Out of the Box Agentic Workflows – Predict Service and Transfer HR case, Resolve non critical HR case and Resolve Critical HR case.   

To leverage the Agentic AI Offering, you will need to have Now Assist for HR application which is part of HRSD Professional Plus and HRSD Enterprise Plus SKUs. 

We have other Out of the Box (OOB) Agentic AI workflows and agents for HR as well. Refer to List of out of the box AI Agents article for the cumulative list. We also have a Now Assist for HR quick start guide that can be referenced for learning more about all the offerings under Now Assist for HR including the generative AI offerings.

Below are resources that are specific to Resolve HR case flow using Agentic AI:

Agentic AI Terminology/resources	Getting Started resources with Resolve HR Case	Implementation resources for Resolve HR case	Tips/Tricks for Resolve HR Case/Release Information
Platform Resources(all Now Assist SKU) Introduction to Agentic AI  ServiceNow Agentic AI Offerings Overview  Roles, tables, system properties for AI agents  Now Assist analytics  Now assist guardian  AI Agent Practical Implementation  Where to debug (Step No.8) AI agent FAQ & troubleshooting  HR Resources: AI Agents and 3rd party integrations  Using Update Sets for AI Agents Development	List of out of the box HR AI Agents  Resolve HR case Overview Resolve HR Case Demo   Resolve HR case FAQ	Install & configure guide   Resolve HR cases leading practices	What’s new In HRSD December 2025 store

Reference the ServiceNow Product Documentation for further information on Resolve HR case Agentic flow.