Today’s HR leaders are working to ensure they provide the right tools and solutions to their employees to build greater employee productivity and engagement while reducing the time and cost associated with providing employee service. In ServiceNow's Washington D.C. Release, customers will find new features to help support just that.
This blog provides an overview of several of our top innovations and enhancements for HR Service Delivery in Washington. Learn how ServiceNow® HR Service Delivery continues to deliver employee experiences that support employee productivity and deliver on business needs.
For additional release details, information, and deep dive blogs check out our HR Service Delivery community forum.
ServiceNow Voice for HR
Case Creation
First up is ServiceNow Voice for HR. For customers with HR call centers, organizing, prioritizing, and delivering on employee needs is becoming easier than ever. With Voice for HR, call center cases can now be classified, routed, and prioritized automatically, reducing the manual administrative burden. And keeping on top of case details is simple with the ability to save recordings and call transcripts directly to cases. We know it’s crucial to keep employees in the loop while their case is being worked on. With Voice for HR, employees can keep an eye on their case with the ability to monitor case status, updates, and interactions on mobile.
Admin Workspace for Service Providers
Admin Workspace homepage
For Service Providers, organizing customer delivery details is crucial for organizational success through enhanced data-driven decision-making. The new Admin Workspace for Service Providers facilitates this by allowing admins to access data on forecasted demand and connect seamlessly with client details. This streamlines decision-making and service delivery.
The Admin Workspace offers a consolidated view of service demand and consumption, providing Service Provider Admins with a dedicated space for effective management. Additionally, it enables the incorporation of client specific KPIs, contact details, and useful links on a single client details page. With the Admin Workspace for Service Providers, achieving data-driven decision-making has never been more convenient.
Video-based employee communications
Video communication
Creating and connecting employee video content often involves cumbersome processes and multiple logins. Ensuring the right content reaches the appropriate audience is crucial in helping employees get what they need fast. Simplifying the video content posting process and enabling audience customization enhances the delivery of answers, reducing resolution time for inquiries and fostering better organizational communication.
With Video-based employee communications, a feature of Employee Center Pro, content authors can effortlessly search and select videos, reducing the need to navigate between systems and logins. This seamless process expedites content creation. The capability to embed and share microsites, such as employee news, facilitates easy content delivery and provides more communication value. Additionally, organizations can enhance employee engagement by creating target audiences, delivering customized news and content.
Service and Experience feedback
Feedback prompt on EC Pro
Customers need effective methods to expand the scope of collecting feedback throughout the entire enterprise and across various workflows. Through Service and Experience feedback, a feature in Employee Center Pro, organizations gain the ability to gather feedback across all workflows. This includes capturing feedback within the existing working environments of employees, providing more flexibility in configurations to establish improved metrics.
Drive employee productivity or improve employee experience? YES.
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