New & Noteworthy
❄️ HRSD December Release Highlights
On 11 December, ServiceNow will deliver exciting updates to HR Service Delivery that accelerate automation and improve employee experiences. Here’s what’s new:
- AI Voice Agents (Agentic)
Deliver natural, real-time voice support using GenAI-powered agents with advanced speech-to-text and text-to-speech. Reduce service costs, boost self-service, and provide 24/7 conversational support. - Employee Feedback Collection Agent (Agentic)
Empower managers to easily request, track, and view feedback about their teams—eliminating manual overhead and improving engagement. - ER Case Summarisation Skill
Now Assist streamlines ER case summarisation with a fast, standardised, and compliant process. This enables a single snapshot for complex cases and significantly reduces time to resolution. - Alumni Portal Revamp
The Alumni Service Centre gets a modernised experience for former employees and contractors. Features include a brand new alumni portal, alumni job opportunities, alumni profile & other UI enhancements. As well as integrated workflows for offboarding and alumni engagement.
🖥️ UEX Enhancements – Elevating the Employee Experience
- EC Pro Plus – Now Assist
Kick-start your AI journey with a lightweight, high-value portal designed to enhance the requester experience. Employees get smarter, faster support powered by GenAI. - Modernised Left Navigation
A refreshed content taxonomy delivers a cleaner, more intuitive browsing experience across devices—helping employees find what they need with fewer clicks. - Navigation Analytics
Gain visibility into how employees interact with menus through the User Experience Analytics Dashboard. Use these insights to optimise navigation and improve engagement.
📅 Events You Won’t Want to Miss
- Webinar: Demystifying AI Agents for HR – 9 December @ 8am PT / 11am ET
Explore how AI agents can simplify HR processes and improve employee support. Register Now - Live on ServiceNow: ServiceNow Exchange: Connect, share, and help shape the future of Now Mobile - 9 December @9am-10am PST / 06pm-7pm CET
- Join us for a live round table discussion on Now Mobile, where you will interact with professionals from across organizations. Register Now
- Live on ServiceNow: HR Service Delivery Academy - 10 December @8am PST / 5pm CET. These monthly live sessions (2nd Wednesday of each month) focus on leading practice guidance, deep-dives into product functionality and enhancements, and sneak peaks into the upcoming HRSD innovations. Register Now
- ServiceNow World Forum – Toronto – 11 December
Join thought leaders and peers for insights on AI-driven transformation. Register Now - Ondaro Networking Event – 11 December, Toronto
After the World Forum, Ondaro is hosting a happy hour for networking and discussions on HRSD transformation. - Live on ServiceNow: Employee Center Academy - 17 December @9am PST / 6pm CET. Employee Center Academy is a series of monthly events hosted by the product team to provide feature deep-dive and technical guidance on Employee Center, related capabilities, and deployment journey guidance. More Info
Nerd out with Nick
ServiceNow recently launched the #BuildWithBuildAgent challenge, which showcases what is possible with Build Agent, our Now Assist-powered AI that can create and update full-stack apps from natural language prompts. This month I am featuring their Community article that walks through how Build Agent can write code, handle backend logic and UI, and help you move from idea to working app with far less effort (and virtually no code!) – think about some of the cool things it can be used for to extend the power of HR Service Delivery!
I recommend checking out the article and the comments section, where folks from across the ServiceNow Community are already sharing creative ways they’re using Build Agent in their projects. If you’re exploring Now Assist and want to dive deeper into AI-assisted development on the Now Platform, it’s a great way to see what others are doing … and then try it yourself by experimenting with Build Agent on your own ideas!
Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge
