Activate the new Employee Profile Page to a new Portal (no employee center)

[Lorenzo8]

I installed the Employee Profile app from the ServiceNow Store. Once active, the new page shows in EC Pro, However, it does not show in any of the other portals, cloned from EC. How can I see the new profile page from a different portal?

https://store.servicenow.com/sn_appstore_store.do#!/store/application/1e95bac2738f001001b566b90ff6a7...

[Community Alums]

Hi @Lorenzo8 ,

It is expected Behaviour !!

The compatibilty is with Employee Center not with other portals, see below :

[Lorenzo8]

Hi Sandeep, your answer is not helpful. I would expect this to work on any Employee Center. Does this mean that ServiceNow forces clients to customise the out of the box portal to use this plugin?

[Lorenzo8 · Accepted solution]

Solved.

To achieve this, I needed to create page route maps for the new portals. In /esc, the user is redirected to 'employee_profile' page because of a specific page route map.
To resolve, a similar page route needs to be created for other portals.