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Duration Display value from List View

Hi All,Have one requirement where business want to display duration value below Form view format in List view.Could you please suggest is it achievable or not? If yes, please mention the guidance over here. Duration value from Form view: List View:  

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Deleting HR Profiles: are there any caveats

 We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months.  This is so we are compliant with the number of licenses purchased.  Are there any caveats to deleting HR ...

Value is not populating in Intake form

Marked Fields are the Mandatory Fields when I select the above field as No. When I select the choice from dropdown and save the form from portal the value is not populating in the backend form. However, we see the description of the case already has ...

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Gagana B N1 by Tera Contributor
  • 363 Views
  • 2 replies
  • 0 helpfuls

Resolved! Servicenow portal

Hi ,Please explain the $scope.on and $scope.destory in servicenow portalThanks in advance.  

kali by Tera Contributor
  • 782 Views
  • 6 replies
  • 3 helpfuls

Lifecycle Event - Task Order on Case

I have a Lifecycle Event setup for our onboarding process.  Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation.  Right...

Denae_S by Tera Expert
  • 1608 Views
  • 8 replies
  • 3 helpfuls

Client script to add Alert() message to HRSD document task

OnLoad Client script with just alert("TEST") on HRSD document task is not running when accessed from service portal whereas it works fine when I access the same document task in the desktop. I have defined UI type as "All" and tried turning Isolated ...

SonaK by Tera Contributor
  • 584 Views
  • 6 replies
  • 0 helpfuls

HR Agent workspace hide contextual sidebar tabs

Hi All, I have a requirement to hide the contextual sidebar tabs from HR Agent Workspace which is (Response Template, Fulfillment Instruction, Checklist, Email Template) I tried all the steps to hide them but not sure why they are still visible on th...

fathima3 by Tera Contributor
  • 679 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to trigger notification once when assignment group changes

Hii need to trigger a notification through business rule when assignment group is one of US ER, US AR, US PR and once triggered when we changed assignment group between these three it should not trigger notificationand once changed from US Tier to ei...

sri vijaya by Tera Expert
  • 617 Views
  • 2 replies
  • 1 helpfuls

Resolved! Sorry, either the data doesn't exist or you don't have access

Hi, When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error."Sorry, either the data doesn't exist or you don't have access".Post Submission of the HR Case No details are visible & from list view...

Community Alums by Community Alums  
  • 4497 Views
  • 9 replies
  • 2 helpfuls

ITSM

I have a requirement that employees should enter the training attended as an entry that gets approved by their line managers and then gets accumulated into table which can be used for reporting etc. How should I proceed with the RequestDo I have to c...

Raj23 by Tera Contributor
  • 757 Views
  • 12 replies
  • 1 helpfuls

Reporting on Link Clicks

Has anyone found a solution for reporting on click rates specifically for links on the portal that go to external pages? This includes links within a knowledge article and links in different widgets across the portal. We have been told this is not pr...

cowillar by Tera Contributor
  • 424 Views
  • 2 replies
  • 0 helpfuls