Resolved! End user after creating HR case can not see the detail on ESC portal
hello team , After creating HR case ben end user below two information not visible to him.
Forum Posts
Duration Display value from List View
Hi All,Have one requirement where business want to display duration value below Form view format in List view.Could you please suggest is it achievable or not? If yes, please mention the guidance over here. Duration value from Form view: List View:
Deleting HR Profiles: are there any caveats
We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months. This is so we are compliant with the number of licenses purchased. Are there any caveats to deleting HR ...
Resolved! How do I map Record Producer Variables with HR case form fields?
I want to Map Record Producer variables with the HR case form fields for a particular HR service.
Value is not populating in Intake form
Marked Fields are the Mandatory Fields when I select the above field as No. When I select the choice from dropdown and save the form from portal the value is not populating in the backend form. However, we see the description of the case already has ...
Resolved! Servicenow portal
Hi ,Please explain the $scope.on and $scope.destory in servicenow portalThanks in advance.
Lifecycle Event - Task Order on Case
I have a Lifecycle Event setup for our onboarding process. Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation. Right...
Client script to add Alert() message to HRSD document task
OnLoad Client script with just alert("TEST") on HRSD document task is not running when accessed from service portal whereas it works fine when I access the same document task in the desktop. I have defined UI type as "All" and tried turning Isolated ...
HR Agent workspace hide contextual sidebar tabs
Hi All, I have a requirement to hide the contextual sidebar tabs from HR Agent Workspace which is (Response Template, Fulfillment Instruction, Checklist, Email Template) I tried all the steps to hide them but not sure why they are still visible on th...
How to add Alert message to a OOB Document pdf task Widget without cloning the widget?
Hi. I need to add a confirmation message on click of the submit button on a PDF document to-do task (which is configured through Widget). How can I achieve it using client scripts without touching the widget? Please advise. Thanks!
Resolved! Need to trigger notification once when assignment group changes
Hii need to trigger a notification through business rule when assignment group is one of US ER, US AR, US PR and once triggered when we changed assignment group between these three it should not trigger notificationand once changed from US Tier to ei...
Resolved! Sorry, either the data doesn't exist or you don't have access
Hi, When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error."Sorry, either the data doesn't exist or you don't have access".Post Submission of the HR Case No details are visible & from list view...
ITSM
I have a requirement that employees should enter the training attended as an entry that gets approved by their line managers and then gets accumulated into table which can be used for reporting etc. How should I proceed with the RequestDo I have to c...
Reporting on Link Clicks
Has anyone found a solution for reporting on click rates specifically for links on the portal that go to external pages? This includes links within a knowledge article and links in different widgets across the portal. We have been told this is not pr...
How to add a Dashboard as a landing page to a specific group of users
Hi everyone, What is the fastest way to add a custom dashboard to a list of 50 users without impersonating each one of them and setting it manually? Thank you!
