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Predictive Intelligence and Custom Case Field for HR Case table

Hi team,Need to create a new custom case field for the HR case table called 'Description_HTMLSanitized'?Then, need to create a script to iterate over all HR cases in past 6 months and then copy description field, remove html tags, then copy the sanit...

Barathk by Tera Contributor
  • 870 Views
  • 1 replies
  • 0 helpfuls

Attachment Visibility Issue on [hrm_ticket_page]

We are encountering an issue on the [hrm_ticket_page] where attachments are not fully visible to end users under specific scenarios. When impersonating a user (e.g., HRSC Training user) in production, the Attachment tab on a case appears empty, despi...

himanshubar by Tera Contributor
  • 1604 Views
  • 2 replies
  • 0 helpfuls

Resolved! Future plans replacing Employee Experience Packs?

Hi!Does somebody know how useful Employee Experience Pack are still? When I read information about one of the Experience Pack, it says that packs are no more updated and there is a link to Community post but I am not able to open the article (Access ...

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Tiina by Tera Contributor
  • 1435 Views
  • 1 replies
  • 2 helpfuls

Unable to add parent field in HR case form related list

Hi Everyone, Can someone please help me on the below issue, Unable to add the parent field in HR case form related listfrom gear icon i can see the parent but its not showing on related list Please help me to add parent field in HR case,Please help t...

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nikhitha24 by Tera Guru
  • 724 Views
  • 1 replies
  • 0 helpfuls

Resolved! Lifecycle Events Task Populating Record Producer Variables

If a manager is completing a Lifecycle Events task (Child HRT for Parent LE Case) for their new hire, is there a way to get the New Hire (Subject Person) of the Parent LE Case populated in a sys_user reference variable on the record producer that tri...

asuthe by Tera Contributor
  • 2858 Views
  • 4 replies
  • 3 helpfuls

Send reminder notifications every 72hs in HR Template

Hi I got a requirement one of my clients. Lifecycle events - Onboarding tasks: 'complete job handover - if applicable'Change task type to 'Mark when complete' and send reminder notifications every 72hs. How to send reminder notification every 72 hour...

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ServiceNow SF integration

We have successfully integrated ServiceNow with SuccessFactors using SAML based configurationNow whenever a User request a service from ServiceNow, all the transactions are happening via service account user ( Admin user that is created in SF and con...

Community Alums by Community Alums  
  • 1007 Views
  • 2 replies
  • 0 helpfuls

Document generation based on HR Case approval

Hello all I have created a HR Service, an associated record producer and a document template. I have attached the document template in the HR Service's template so that a PDF is generated every time anyone submits a request on the esc portal. The PDF...

Mayank Das by Tera Contributor
  • 3204 Views
  • 2 replies
  • 0 helpfuls

INSERT PDF IMAGE TO KNOWLEDGE ARTICLE

Hello All, Please I am trying to Insert PDF Image into Knowledge Article but it is not recognizing image in PDF, Anyone had this challenge before

AdekoyejoO by Tera Contributor
  • 1218 Views
  • 3 replies
  • 1 helpfuls

Foreign manager access to knowledge articles

Hello All, Please help to get the answer of below query: Can manager with direct reports in more than one country should be able to see the knowledge articles from the country of their direct report, We have had managers raise concerns that they are ...

kush10 by Tera Contributor
  • 1483 Views
  • 4 replies
  • 0 helpfuls