I have a custom 'Cancel Case' UI Action that needs to cancel a case. I am able to get it to send the confirmation message to cancel but there is a mandatory field that is needed to be entered before it will cancel. How can I set the value of the 'res...
Hello, I am attempting to adjust the fields that are displayed to an agent when viewing an HR Case record and the "i" reference button is clicked for either the Opened For or Subject Person fields, which are both reference fields to the HR Profile ta...
Hi all, I am running into an intermittent issue while using the OOB Workday HR spoke for pulling worker data from Workday into ServiceNow. Occasionally one of the subflows that is triggering the action containing the request to Workday is throwing ...
I have requirement to hide/disable email section from activity stream, i already tried to disable email client but still it is showing in HR agent workspace. Anyone know to hide/disable this email section, or how to restrict it for limited people? ...
Hi All, I have a requirement where i need to cascade the hr service from HR Case(parent) to HR Task(child).I am trying from Form Layout where in the available section i have searched for Parent and expanded the field but still could not find the HR S...
Hi ,Can someone explain declarative action in servicenow ?Thanks in advance
hello team , After creating HR case ben end user below two information not visible to him.
Hi All,Have one requirement where business want to display duration value below Form view format in List view.Could you please suggest is it achievable or not? If yes, please mention the guidance over here. Duration value from Form view: List View:
We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months. This is so we are compliant with the number of licenses purchased. Are there any caveats to deleting HR ...
I want to Map Record Producer variables with the HR case form fields for a particular HR service.
Marked Fields are the Mandatory Fields when I select the above field as No. When I select the choice from dropdown and save the form from portal the value is not populating in the backend form. However, we see the description of the case already has ...
Hi ,Please explain the $scope.on and $scope.destory in servicenow portalThanks in advance.
I have a Lifecycle Event setup for our onboarding process. Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation. Right...
OnLoad Client script with just alert("TEST") on HRSD document task is not running when accessed from service portal whereas it works fine when I access the same document task in the desktop. I have defined UI type as "All" and tried turning Isolated ...
Hi All, I have a requirement to hide the contextual sidebar tabs from HR Agent Workspace which is (Response Template, Fulfillment Instruction, Checklist, Email Template) I tried all the steps to hide them but not sure why they are still visible on th...
