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How to change or restrict the hover text

Once we create a HR Case in esc portal (Record producer) , when we hover over the description text if gives all the case detail which we need to change it.So how is it possible?

kumaar by Tera Contributor
  • 360 Views
  • 4 replies
  • 0 helpfuls

HR bulk upload is not visible for non admin access

Hi All, We have created HR bulk creation transform map in the month of 2021 but while doing load data HR bulk creation is not visible for an non admin access but it is visible in admin access. Can you suggest how to remove the restriction  while doin...

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chandan31 by Tera Contributor
  • 244 Views
  • 2 replies
  • 0 helpfuls

Contact Support in HR agent chat

Question about Contact Support. Can this be changed and how this works - is it only informational message or some actionable items as well: 

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Rkanodia by Tera Contributor
  • 811 Views
  • 3 replies
  • 1 helpfuls

Personalise Fields on HR case in Agent workspace

Hi ,  Can anyone help me , I am trying to hide fields that are related to Subject person in a HR case. When the Agent clicks on details of subject person on agent workspace , it redirects to HR profile of a subject person.When the Agent open the reco...

haripriya5 by Tera Expert
  • 289 Views
  • 1 replies
  • 0 helpfuls

Agent Chat call support

Hi In HR Agent Chat I am not using virtual agent. I am directly using live agent conversation. So in that case how can I edit this call support or send email features ??? 

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Rkanodia by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls

Global Description on HR template

Hi everyone, I have an issue about global description on hr template. Global description is not visible at task from the portal under the details tab.The issue is, for admin the global description in admin's portal page is visible but for basic role ...

hamza8 by Tera Contributor
  • 687 Views
  • 3 replies
  • 0 helpfuls

Resolved! not able to understand visibility checkout and retire Ui action

Hi All, Can you please explain me visibility condition checkout ui action  : (!(new KBCommon().isStackNameDialog()) && (new KBCommon().isVersioningEnabled()) && (new KBVersioning().canCheckout(current))) , retire :!(new KBCommon().isStackNameDialog()...

chandan31 by Tera Contributor
  • 354 Views
  • 1 replies
  • 1 helpfuls

Flow designer- Wait for duration

Hello All,I was working on Approval reminders in flow designer so my question is I want to wait for sometime then i need to send a reminders so i was  using a wait for duration, can you help me  which method (Explicit or Relative)is suitable for appr...

Apoorva A H by Tera Contributor
  • 249 Views
  • 1 replies
  • 0 helpfuls

Inbound actions

Hi All,I want to populate assignment groups based on subject of the mail via inbound action scripting, but                               current. assignment_ group ='sys id of group' is not working. It shows error as cannot assign null value to the g...

kali by Tera Contributor
  • 193 Views
  • 2 replies
  • 0 helpfuls

script is not working

Hi All, This script is not wokring and i am written in Human resource core scope: var shrt_desc = current.short_description;    var lastwords = shrt_desc.trim().split(/\s+/);    var ab = lastwords[lastwords.length - 1];    var cd= ab.toString();  // ...

chandan31 by Tera Contributor
  • 232 Views
  • 1 replies
  • 1 helpfuls

hrsd

kindly help me to write a script include that will show only "location" values of sys_user table should shown, and Payroll Working Location(u_payroll_location) values should hide in drop down

Resolved! How to capture the last word in the variable

Hi All,  Can you tell me how store Last word one of the variable : short Description :HR Profile GET API failure for cili In this case i want to store Cili in on of the variable, Can you help me . Thanks and Regards,chandan 

chandan31 by Tera Contributor
  • 809 Views
  • 6 replies
  • 3 helpfuls

Portal for External User

I would like to create a portal for external users to view Knowledge articles and submit catalog items by accessing a URL. Any suggestions on how I should approach the problem ? Thanks

JoaoMiguelR by Tera Contributor
  • 2093 Views
  • 1 replies
  • 3 helpfuls

I want to fetch last word dynamically

Hi All , I want to fetch the last word from the short description and store in the one of the variable :var gr= current.short_description;var words = s.trim().split(gr);var lengthOfLastWord = words[words.length - 1];gs.print(lengthOfLastWord);  var a...