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Suggestion box

Hi All, Can someone share inputs on suggestion box in Servicenow how it works and setup? Need tips for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration Tha...

CarltonPink by Tera Contributor
  • 580 Views
  • 1 replies
  • 1 helpfuls

Notifications are not triggering

Hi All, We encountered an issue where for few cases, the notifications are not triggering when watchlist user comments on the ticket.Can anyone provide your expertise on this, what could be the reason? Note : Notification to "assigned to" when watchl...

Manisha30 by Tera Guru
  • 244 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Error

we are receiving below error message when creating the PA jobs. under "Human Resources: Performance Analytics" application. "When targeting a global resource, only ServiceNow authored scopes are allowed as sources" We also tried creating the PA jobs ...

Resolved! Choice Interactive Filter on HR COE Table not Working

Hi All,I am struggling with getting a Choice Interactive filter to work. I want to filter based on a unique field I created on the HRIT Operations Case COE Table, the filter list is correct but isn't working. I made sure to check the Follow Interacti...

JD292 by Mega Guru
  • 527 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot Switch to Agent Workspace for HR Case Management Scope

Hi All, I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to ...

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JD292 by Mega Guru
  • 1082 Views
  • 3 replies
  • 1 helpfuls

Change Approval UI Action Button

How to achieve this. Please respond to this Question@Ankur Bawiskar @Harsh Vardhan @asifnoor @Jaspal Singh @Community Alums  Create UI ActionName: ApprovalTable: incident UI Action should doOpen DialogDropdown to select approval stateComment fieldDia...

Harsha38 by Tera Guru
  • 319 Views
  • 3 replies
  • 0 helpfuls

Widget Mappings from the HR Case To-Do list for Approvals

We have created a custom Widget in order to display approvals matching a specific set of conditions. In order to make use of it, we have created a new entry in the To-Do list configuration's Widget Mappings for Approvals /nav_to.do?uri=%2Fsn_hr_sp_to...

Email Notification 2 weeks before Due date

Hi all ,There is a field 'Due date' in my table . Email Notifications should be sent  to the Processor (Assigned to)  2 weeks before the Due date and one day after the due date . How can I do this ?If It can be done using flow Designer , it will be v...

Madhan007 by Tera Contributor
  • 949 Views
  • 5 replies
  • 0 helpfuls

How to create an HR Case with custom variables in back-end

Hi everyone, I have a request to add a custom variable on back-end when creating an HR Case. The thing is, I don't want to create a new entry on the table for this, I want to find a way to make this achievable maybe by a record producer and a flow.. ...

rafas_2703 by Tera Guru
  • 1122 Views
  • 2 replies
  • 1 helpfuls

Resolved! Operators not working on notification condition

Hello everyone,I encountered an issue with sending bell notifications to the assigned agent triggered by record changes. Currently, the notifications are only working for one operator, causing multiple notifications to be sent and potentially spammin...

Combination of multirow variable set should be total 10

Having one requirement in which 5 Multirow variable set are present and each one of have validation.mrvs1 - less then 10 rows allowedmrvs2- less then 2 rows allowedmrvs3,mrvs4,mrvs5- only  1 row is allowed And above sum should be 10=mrvs1+mrvs2+mrvs3...

Resolved! Journey Accelerator template missing

Hi, i have a problem where when i select Lifecycle Events and Journey accelerator in Journey configuration my template disappears from the portal. From what ive seen the template should continue to be there to be used from Journey creation page. Imag...