How to track Employee leaves through esc portal?

[Ashmiya]

Any OOTB feature to achieve this tracking of leaves within esc portal?

our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case for his absence through a record producer form in esc and which must show a picture of this available leave balance in the UI so that once the leave is approved. Next time the same user tries raising a request in the esc that UI must have a decreased number of this SL, PL whatever which was taken before.

Amyways to implement a absence tracking through OOTB setup ?

[Allen Andreas]

Hello,

Do you have an integration with your HRIS to know their leave balance? Whether that's passed into SN and stored somewhere or an integration to go and check when the user navigates to the form? Out of box you can create an HR service to offer the ability to submit a leave/PTO request, but some of what you're talking about requires data from somewhere else.

[Ashmiya]

Hi Allen,

We currently only have integration with Ultipro but that is to feed across the HR profiles from the system.

The idea is that the HR Team requesting is they would load the timesheet leaves in ServiceNow monthly or weekly basis and after each HR case fulfillment for tracking the leave balances there must increase or decrease in leaves accordingly. This is the use case, but I am confused if it is even possible . Can you please help with any options that would help HR track leaves though esc portal?