Activity Set is completing even though Activity is still open in Playbook

Sweta1012
Tera Contributor

Hi Everyone,

I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the HR task and the flow is not showing up (which is the expected behavior).

The issue am facing is even though the activity of flow type is still open...the activity set is getting completed once the activity of HR task type is getting completed.

Can anyone help me in understanding if its the expected behavior or else what needs to be configured to avoid this issue?

 

7 REPLIES 7

Yes, that's correct.
There is no option to make the flow itself optional, at least not that I am aware of. 
You can add a trigger condition to the flow, but that's more configuration in the flow itself than from the playbook. 

Ankur Bawiskar
Tera Patron
Tera Patron

@Sweta1012 

Did you check in the playbook execution which activity is causing this?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes @Ankur Bawiskar , its an activity of Flow type. Its working fine in backend..in backend hr case form until both activities (one of HR task type & another of flow type) are not getting completed, activity set is not completing...however its happening only in playbook of HR agent workspace