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Download to Word document functionality for knowledge articles

Hi Team,   I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this.   Thanks...

namitha1 by Tera Contributor
  • 1181 Views
  • 5 replies
  • 1 helpfuls

Assignment of cases directly to member of the assignment group

Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...

Ashmiya by Tera Contributor
  • 1359 Views
  • 4 replies
  • 2 helpfuls

Resolved! Granular delegation with "older" records

When you enable granular delegation and a user enters a delegation with a start date that's in the past, the following notification is displayed: As it turns out -- and it took me the better half of a day -- this is in fact exactly what happened: I ...

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MarkWe by Tera Guru
  • 1645 Views
  • 4 replies
  • 7 helpfuls

How to create user criteria in hrsd .

Hi there,   I want to create user criteria thatThe user or employee which are not contingent worker only these user can access hr service on portal its scoped application need help   var user = new GlideRecord('sn_hr_core_profile');user.addQuery("use...

smt by Tera Contributor
  • 1175 Views
  • 6 replies
  • 0 helpfuls

Resolved! addOption choice is not translating on Portal

Hi All, I am adding option in one of the variable based on the logged in user country using addOption in Catalog client script: Script is like: if ((answer == 'JP') && (concent == 'I Consent')) { //alert('4'); g_form.addOption("please_select_from_the...

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Resolved! how to trigger a workflow from ui page ?

Hi  For resubmission of hr case i have created a "Workflow and UI Action." when resubmit button is clicked then a popup will display a work notes field for that i have created a "UI Page" on click of submit button on UI Page, the workflow should trig...

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srija6 by Kilo Explorer
  • 1203 Views
  • 9 replies
  • 1 helpfuls

How to use 'User column' while using HR Criteria?

Use Case: Trigger HR Task ( activity ) on the basis of a checkbox on the parent LE case ( lifecycle event hr case ), using audience. 1. Trying to figure out if this is somehow possible via using Audience in terms of HR Criteria, 2. Also wanted to kno...

iLLuMinORG by Kilo Guru
  • 987 Views
  • 1 replies
  • 0 helpfuls