Hello, I'm working in Flow Designer, and I ran into an issue where the flow I was working on froze, and I couldn't make changes. I tried to close and reopen the flow, and now it's stuck on processing and won't open. Only one flow is affected, and I'm...
Hi there, I have a requirement whereby i should only be able to see the HR cases assigned to my assignment group, I should be restricted to access those HR cases which doesn't belong to my group except the approvers etc. Further there would be some...
We are building a portal in which we want employee's managers to be able to submit catalog items on behalf of employees. Although managers are able to submit items, there is a problem with employees viewing details of the request on HR Portal. In ord...
Hello! I try to configure the interface between SuccessFactors and ServiceNow by using the HR Integrations Application. I now followed the instructions on https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources...
HI All, Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0. Below is the script. var state...
Hi all, How to calculate total duration ,If we change state from Work in progress to closed. Scenario is State changed from work in progress to suspended, after that it moved to Work in progress again and moved from work in progress to closed.So,it i...
Hi All - I have a requirement to make work notes as by default all the time in the case form. so, I have written below client script to make it default but it's not working in some scenarios. Type - Onload, table - sn_hr_core_case function onLoad()...
I would like to use "Topic Pages with Employee Communication content" in "Employee Center Pro". Is "Employee Center Pro" application included in HRSD Professional? Thank you!
We are in need of a tool to manage all of our leave. LTD, STD, FMLA, and Military leave. Is anyone using Service Now for this purpose. If so, what are you using?
New York introduced the HR Job [sn_hr_core_job] table, and the documentation describes how this table's intent is to "store multiple job records per user and capture the job history of users within your organization". Where does this leave the role ...
I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...
I want to make the Add and Remove Legal Hold functionality (UI action) available for some users with sn_hr_ef.document_writer role. When I checked on the documentation, it says in order to access Add and Remove legal hold ui action, the user must atl...
Dear all, On my personal dev I'm trying to automate part of the lifecycle activities by creating a flow which is triggered at a specific point in the activity set. However, I am not sure how to configure it. I checked the documentation (https://docs....
Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...
Hi , The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link. Also, let us know the process for the record creation in Assess...
