What are pulse surveys in HRSD? how to create them?
How the pulse surveys are created? Are they same as surveys designed in a survey designer?
Forum Posts
How get previous value of a field in business rule?
Hi All, Here actually, i have two tables, case and vehicles, so whenever request raise , case is created, and the value of field, "car status" in vehicle table changed, so my concern was, whenever case state changed to cancelled, then the value of ca...
Submit a record producer automatically
We have a requirement to submit a record producer automatically. Manager gets a request in his to-do list on the service portal where he has the record producer with certain fields having pre populated values. If manager does not submit it within 3 ...
Resolved! Get image from image field in a table
Hi everyone, I am trying to insert an image into a PDF document template. The picture is in a table as shown below: In my pdf I would like to return the image and I have tried: (function evaluateMappingFieldValue(caseGr /* GlideRecord for parent cas...
My HR knowledge writers cannot view user_criteria by default.
We've only really had one or two people writing articles for our HR knowledge bases and they happen to have ITIL licenses in addition to all their sn_hr_core roles. Recently we've expanded this responsibility to other HR Agents and they've noted tha...
create an ACL to hide the HR tasks for that specific service
I have created an ACL to restrict HR task visibility for specific groups .But still those who are not member in the Group list they still able to see the those HR tasks related hr service. is anyone will guide me on this . Regards,Hema
HR case auto close if the state does not change for 5 days
In HR cases, I have a state as "Awaiting customer response". I want the HR cases to automatically move to 'Closed complete' if the state has been "Awaiting customer response " for more than 5 days. Can I get some help in this?
What is the significance of an orange dot in front of a group name in a list view?
What does the orange dot mean? Does it mean there are 0 or no group members?
Add a attachment field in the UI page, also that attachment field should show all the attachments that were present in the form.
Hi Experts, I have created a UI page in my Hr case form, in that I want to show all the attachments that are already present in the form and also the user should be able to add/remove attachments in there, Can you please help me to how to do this. ...
how to grant employee access to employee service portal
how to grant employee access to employee service portal?
Resolved! EDM - Retention Policies Purging
Hi SN Community, I wondered if anybody familiar with EDM can confirm that retention policies will mean a document automatically purged once it passes the retention period? Example: Retention Policy says that the document type 'employee verification l...
I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.
I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.
Notification is not triggering during insertion of case
Hello I have a requirement where i need to trigger notification when assign to is not empty and assign to changes. when Hr case is submitted assign to is auto populating. I created business rule to trigger the event for notification. type is insert ...
Resolved! how to translate variable questions specific to a Record producer. (say 'Leave type' variable which is common in many record producers ). When I added translation to this this variable, the change is affecting to all other same variables in differe
How to translate variable questions specific to a Record producer. (say 'Leave type' variable which is common in many record producers ). When I added translation to this this variable, the change is affecting to all other same leave type variables...
In hrsd module assigned to person is not able to see the hr cases.
hi,In hrsd module assigned to persoan not able to see the hr case.
