Add Notification created from flow designer in SOW activity stream

[MiftahF]

Hi Community,

I created flow designer on Incident table. I add "Send Notification" action on the flow. 
How can I show the notifications log on SOW activity stream

Thank you!

[Shruti]

Hi,

Navigate to sys_properties.LIST

Search for glide.ui.incident_activity.fields property and make sure *Email* is in the list of fields

Navigate to sys_email.LIST

Make sure the "Type" field value on email notification is "sent" to show the email notifications on activity stream

[Ankur Bawiskar]

@MiftahF 

If the email is sent from Incident record and you want to see that in Activity Stream, then this should happen OOTB. The notification is on "incident" table and you are checking the correct record then it should show.

Things to check

-> Only emails which are actually sent will be shown in Activity Stream i.e. State = Sent. In DEV email sending is disabled usually. It's enabled in TEST.

-> this system property "glide.ui.activity.email_roles" has roles and if your logged in user has either of those roles then they should see emails in activity log

Please check that

-> Is the emails added in activity stream -> Click Funnel icon -> Configure available fields -> See those 2 should be on right bucket

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aditya08]

Hello @MiftahF ,

 You can refer this , following thread will help you to configure that  : 

https://www.servicenow.com/docs/r/customer-service-management/using-activity-stream-in-an-email-inte...

https://www.servicenow.com/community/developer-forum/getting-the-email-to-show-up-in-the-activity-lo...

If this helps you then mark it as helpful and accept a s solution.

Regards,

Aditya