Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

add related KB articles to the side panel in hr agent workspace - in the case page.

Firas Kh
Tera Expert

‎12-05-2023 06:43 AM - edited ‎12-06-2023 04:37 AM

Hi Experts,

 

trying to find a way for adding a new left side panel tab to populate related kb articles to the case page in hr agent workspace, i see option to do that via the ui builder contextual, and other suggestions under the contextual side panel table and tried to ass there a new kb record as in the screen shot:

FirasKh_1-1701866239152.png

what is the most recommended way to do this?

FirasKh_0-1701866154990.png

thanks!

0 Helpfuls
  • 498 Views
1 REPLY 1

amrithaanayak
ServiceNow Employee
ServiceNow Employee

‎03-01-2024 03:27 PM

Hi @Firas Kh ,

 

The agent assist functionality will show the relevant knowledge article.

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

 

Are you trying to setup a separate one apart from agent assist?

0 Helpfuls