adding resolve button on service portal widget

[Community Alums]

I was getting the below error when i was written the below code in the widget.can anyone help me with this issue

client script:

function() {

  var c = this;

c.uiAction = function(action) {

c.data.action = action;

c.server.update().then(function() {

c.data.action = undefined;

})

}

}

Server script:

(function() {

// Get table & sys_id

data.table = input.table || $sp.getParameter("table");

data.sys_id = input.sys_id || $sp.getParameter("sys_id");

// Valid GlideRecord

gr = new GlideRecord(data.table);

if (!gr.isValid())

return;

// Valid sys_id

if (!gr.get(data.sys_id))

return;

if (input && input.action) {

var action = input.action;

// If Incident table

if (data.table == 'incident') {

if (action == 'resolve') {

// Resolve Incident

gr.setValue('incident_state', 6);

gr.setValue('state', 6);

gr.setValue('resolved_by', gs.getUserID());

gr.update();

}

if (action == 'cancel') {

// Do something else

}

}

}

})();

[Samaksh Wani]

Hello @Community Alums 

Remove above 2 lines and in Line 8 directly give the name of table in brackets

[Community Alums]

@Samaksh Wani Regarding table name ok but the what about the sys_id how should i pass sys_id value

[Samaksh Wani]

Hello @Community Alums 

Use this :-

 $sp.getParameter("sys_id")

for sys_id, directly use it in brackets.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[Ankur Bawiskar]

@Community Alums 

check this link and do something similar for resolve

Reopen Incident Button on Service Portal from from Email Notification 

If my response helped please mark it correct and close the thread so that it benefits future readers.