We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Hi, I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...
Hello dear community, I need help: I am conducting various tests to see if I can integrate a Botpress chatbot into the ServiceNow portal page.For this, I have created a chatbot (with Botpress) and then I created a widget, but for some reason, it is n...
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
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why The HR agents are not able to see a few fields in Genie QA
If the manager of an employee changes after the HR Case is submitted, is there a way to automatically update all "opened for" HR Cases with the new manager? Are there any best practices for this? Thanks
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
Hi all, 1.As per the ask we are requested to show all users names in the single varibale..from users table and archive users table list and we want this variable type should be a list collector (End user will be creating request for multiple user for...
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?
Hi, we are facing an issue with reporting where users are saving the URL of an article (the URL ending with sys_kb_id=xxxxxxxx instead of the permalink that ends with sysparm_article=KBXXXX). This causes two records to be captured in the kb_use table...
