Configuration of Popular Topics

There is a requirement where the topics under Popular topics needs to be modified and 1 topic should be visible all the time. Is it possible to do?

Ui Action Workspace PDF Preview is not working , not generating the document

I have created on UI action named 'Packing slip' on csm workspace which when button clicked open up window with generated pdf using the templated specified on form field, i have attached images, it works on native ui form when clicked window pops up ...

How to auto-populate backend field

Hi guys! I have a field in my widget that I want to use to auto-populate a field on the back end of my HR Case.The field I want to auto-populate on the back end has the following characteristics:Dictionary info: sn_hr_core_case.watch_listTable: taskF...

Swapping activities between existing activity set in Lifecycle Event

Hello All, I have the requirements to swap the activity that was triggering in week 5 activity set to trigger in week 6 activity set & vice-versa. Impact: This lifecycle event is in live in Production & modifying it will have impact on the HRLE cases...

Variables that are not showing in Catalog Item form are visible in portal

Hello, I'm running into an issue here and not sure what to do about it.I have an existing form, o which I added 2 additional fields (to only be seen by certain people with a specific role). On the backend, it is working as designed. However, when I g...

SLA for HR Instead of Metric Help

@mention functionality is not working in HR form view for worknotes and additional comments

while mentioning @mention functionality in HR form the functionality is not working in HR form view for worknotes and additional comments.what should I do to resolve the issue 

Agent Workspace Notification

Hi Team, How we can configure workspace notification ? i.e As an Agent, I want to receive notifications within the Workspace, So that I can keep all my work within the Workspace view. Thanks,Manal Aquil

Agent workspace

Hi All,In the agent workspace there is a bell icon for notifications , from where in servicenow can i configure the notifications for the bell icon.  

How to change header search bar location

We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen? 

Knowledge Feedback Task generated when feedback user clicks "No Thanks" on feedback form

@Musab Rasheed How to stop to generate feedback tasks when user clicks "No Thanks" on feedback form. Kindly reply ASAP. Its an urgent requirement

Unlock Your Brain's Full Potential: The Science Behind NeuroTest

NeuroTesting involves a series of tasks and exercises designed to assess specific cognitive abilities. These tasks may include puzzles, memory recall exercises, pattern recognition tests, and response time assessments. During the evaluation, a traine...

Custom Articles are updated/modified whenever 'View Article' is clicked.

When the 'View Article' UI link in the knowledge form is clicked, the article is updated even though no changes have been made to the article. The 'sys_updated_on' and 'sys_updated_by' fields will be changed to the user viewing the article and the co...