What is the trigger type "Condition" for the Life Cycle Event activity set?In this trigger type, I can set Condition table and Condition, but I don't know how to use it specifically.Also, how and when is the target record identified? (when the record...
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Hi @Susan Britt, I have to add first day message to user on portal. I have created Campaign, Campaign bundle, Portal content, Campaign content to add birthday widget on portal like same I have to add first day message on portal and to achieve that ...
Hi All, I am having one issue with the HR Template where we are pulling some values from HRLE Case on Global Description on the HR Template form. When the task is rendered for admin then it is retrieving the values from the HR Task but when the task ...
I created a business rule query to filter out the list of records based on users having a certain role. The BR works fine, the issues is when I impersonate a user with that role, I see the records, but when i click into the record, it displays a diff...
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k
When they are trying the word Hello / HI it was showing error message like sorry i didn't understand, instead of that it should dispaly the proper response.
Hi everyone, We have an issue wherein the COE and HR Service fields are not showing options when creating new HR Profiles. Has anyone encountered this issue before?
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
Is there a way to take screenshot of the Variable editor section of HR Task created by record producer and send it via email to users.
Hi to all community members,Considering I filtered the data in the component to only show the last 7 days,Is there a way to show the days in the display of Sunday, Monday, etc. and not the dates with the hours? Thank you
Hi Team,I want to show widget ,when we right click on portal page then it should show ticket header widget.Thanks
Hi Team, Smiley image of *very dissatisfied is not showing in Assessment Template Definitions table which is used in survey form please find screenshot.Thanks
Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...
Hi Experts,"related kb" side panel in the hr agent workspace is inside the case page configured via the uib, is visible in every hr case opened in the workspace but also for every of it's tasks. i need it to be visible only for the case page and then...
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