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Resolved! Cross Scope Issue

Hi team, I've created a scripted REST API in the Human Resource Core application, where I'm accessing the table sn_hr_er_case. When I try to execute the API from Postman, I get the following error: com.glide.script.fencing.access.ScopeAccessNotGrante...

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Resolved! AI search Virtual agent

Hi experts, how can we remove this 'I need more help' option from VA aisearch. Thanks in advance.

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Community Alums by Community Alums  
  • 1846 Views
  • 4 replies
  • 4 helpfuls

Cross Scope Issue

Hello team,I'm running a script in the global application to retrieve a knowledge article whose knowledge base is from the HR core application. However, I'm encountering an error: "Source descriptor is empty while recording access for scope Human Res...

Custom UI action in HR Agent Workspace

Hi everyone, I need a custom UI action visible on the "Interaction" form in HR agent workspace which will simply allow the users to attach an existing HRC to the interaction.Can anyone please let me know how to configure this in workspace? Thanks in ...

Simanta by Tera Contributor
  • 1211 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to call script include when different scope

Hi , My script include isHuman recourse :Lifecycle Enterprise andbusiness rule is in  Global .Can you tell me how to write a script to call script include .in the business rule because both are different scope. Thanks,Chandan

chandan31 by Tera Contributor
  • 2271 Views
  • 1 replies
  • 0 helpfuls