After launching Engagement Messenger, SAML Post Authentication Landing Page is opened in new window

Servicenow34
Tera Guru

‎12-06-2023 04:08 AM

We have embedded Engagement messenger code to the external site. while launching the EM, another window pops up for few seconds of the below URL.

https://<instance name>/saml_redirector.do?sysparm_nostack=true&sysparm_uri=%2Fnav_to.do%3Furi%3D%252Fsn_csm_ec_saml_auth_landing_page.do

 

Only one Idp is configured which is of OIDC authentication and not SAML.

Any idea?

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3 REPLIES 3

Otmane FARAJ
Tera Contributor

‎10-09-2024 12:08 PM

Hello,

 

There is a way to hide the pop-up ?

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Randheer Singh
ServiceNow Employee
ServiceNow Employee
In response to Otmane FARAJ

‎10-09-2024 10:09 PM

Moving to OIDC for SSO is a potential solution. Please refer to this KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1560205

Otmane FARAJ
Tera Contributor
In response to Randheer Singh

‎10-10-2024 03:46 AM

Thank you for you replay, 

 

The problem that the external site have only SAML protocol, that's why i ask if we use SAML there is something i can do to hide the pop-up.

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