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Agent Chat pre chat survey

Rkanodia
Tera Contributor

‎06-18-2024 01:09 AM

Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.

(Please note - I am not using virtual bot functionality, I am just using live agent conversation)

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Rkanodia
Tera Contributor
In response to Muralidharan BS

‎07-19-2024 03:02 AM

Hi @Muralidharan BS 

Can you please explain me this process a little more. I have to ask a question to the user that do you want to connect to live agent and if the answer is YES, only then the chat should be triggered to the agent.

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