Agent Chat pre chat survey

[Rkanodia]

Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.

(Please note - I am not using virtual bot functionality, I am just using live agent conversation)

[Rkanodia]

Hi @Muralidharan BS 

Can you please explain me this process a little more. I have to ask a question to the user that do you want to connect to live agent and if the answer is YES, only then the chat should be triggered to the agent.