Make Resolved state inactive

[Rkanodia]

How can I make "Resolved" state , an inactive type of state ?

In other words, if the state of the case changes to "Resolved", the active field of the case should be false. Unlike what is presented in screenshot:

[HrishabhKumar · Accepted solution]

Hi @Rkanodia ,

You can write a UI Policy for this.

Steps:

1) Create a UI Policy with condition 'state' is resolved.

2) Add UI Policy Action in the Policy : Active = false

That will fulfill your requirement. 

Thanks.

Hope it helps.

If my response turns useful, you can mark it helpful and accept solution.

[Rkanodia]

Hi @HrishabhKumar 

I need to set the value of the field "Active" = FALSE so that the checkbox gets unchecked. 

[HrishabhKumar]

Hi @Rkanodia ,

YES.

Hope it helps.

[Rkanodia]

Hi @HrishabhKumar 

I couldn't get you 

Adding a UI policy action 
Active 

I need to map whether mandatory,read-only&visisble is true or not ?

How will I set it's value to false ?