Agent Chat queues not working

Rkanodia
Tera Contributor

Hi

I observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:

Rkanodia_0-1716278288293.pngRkanodia_1-1716278318996.pngRkanodia_2-1716278343616.png

After this, I created a list of queues in my DEV environment and moved it to QA, which does not work at all:

Rkanodia_3-1716278400926.png

It's all same, sharing ss of the group attached to it:

Rkanodia_4-1716278443141.png

Rkanodia_5-1716278511815.png

Can someone help here 

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