When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...
Hi All, I need to run a SLA on an HR Task, Is this possible? I need to run the SLA when the HR Task starts and when the HR Task is closed.
We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...
We recently installed the HR Service Delivery plugins in our production environment, and noticed that an ACL it created has broken our SnowMirror replication of the sys_journal_field table. We're working with the vendor on it, but I wanted to see if ...
Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...
Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...
Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...
Hi I am using Kingston and have tried a number of different scripts but none seem to work. For NEW Email in (HR) I need an action that puts all of the CC people into the Watchlist Automatically, the only one so far that seems to work only adds their ...
We have added a new field to the user table that we also want to sync with the HR profile. I found in the hr_Utils script include where the map is that determines which fields to sync between the two but now I am having difficulties getting it to exe...
Sorry if this is a silly/elementary question, but I cannot for the life of me find how/where workflows are triggered for HR cases. I made a copy of one the HR Service workflows & made my changes. I can't find where to update the associated workflow. ...
Hey, I'm using the lifecycle event suite in Kingston version. I created a fulfiller activity configured as follow: the referenced template is configured as a 'submit a catalog item' hr task type. I want the catalog item variable to be populated wi...
Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...
HI Team, I have below scheduled job which auto create HR cases. HR case has been created in prod with empty case number like below. All are auto triggered cases but only few cases are showing empty case numbers, How to fix this kind of issues? How...
For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope errors we were getting before is not coming. Doe...
Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA
