Add Skills on HR Template Based on Certain Criteria
I want to add a skill to a case based on certain criteria. For example, for HR Service 1 if the subject person is from Florida, then the Case should have a Skill of Florida. How can I achieve this?
Forum Posts
How to cancel HR Task from ESC Portal ?
Hi, I have created one onboarding process. during this process one HR Case getting created, it having some HR Task inside it. How can I cancel that HR Task individually from esc portal itself ? If I cancel that HR Task from esc portal then HR Task st...
Resolved! Default HR Case Short Description and Source fields
How to this in HR case Creation When an HR case is created, the Short Description should default to 'HR Service' + 'Subject person' Additionally, when an HR Case is created from the Create New Case module, set the Source to Phone. Thanks in Advance...
Resolved! Editing a Record Producer in Catalog Builder
I inadvertently checked out a record producer when I clicked on the Edit in Catalog Builder. Now, I have a draft version that I can edit, but can't figure out how to publish it. I am editing the Record Producer on the platform and don't have a publ...
Resolved! How to use for loop in Script Include
Hi All, I need to populate assignment group with the group to which Subject person belongs. I need to validate for below groups if Subject person is member or not- 1) Supplier Onboarding - CCS2) Supplier Onboarding - Client Services3) Supplier Onbo...
Workday and ServiceNow Integration using spoke
Hi all, I am new to ServiceNow and Workday Integration using integrationhub's spoke. So I need to create Workday record from ServiceNow HR case using Workday HR spoke What is the initial setup, if someone can assist on this part. Thanks, Mamta
Notification based on Preferred Language
Hello, How can we send notifications based on preferred language?
Resolved! Topic Banner image not visible - Employee Center Pro - Taxonomy
Hi, Anyone as well facing problems that Uploaded banners on topics are not being shown on Taxonomy / Topic sub pages. It is in the Development environment for the topics where by default / OOTB not demo banner where available.
Resolved! HR Lifecycle Events Activity Set
Hi All, I'm using lifecycle events to create my HR cases and I would like to know if there is a way to skip an activity set based on the answer to the question? For example, If I have a question of do you like candy? If the answer is "Yes" Activity S...
Branding the new Rome Employee Center Pro
All, Did anyone already figure out how the Employee Center Branding works? The Old branding functionality seams not applicable anymore on the new pro center. As well in the ServiceNow Docs there is no branding section on the installation manual. can ...
How can you get manager name based on logged-in user?
In the scoped application, I am not able to use 'javascript:gs.getUser().getManagerID()' for to set default value of the current manager. it is not supported in the scoped application. Is there any easiest way to set the default value? Thanks
COE ACL Configuration
Hi All, I want to implement COE ACL configuration for payroll case table . Please let us know how to proceed.
Multiple Surveys generated
Hi All,We have surveys that gets generated once HR case state is changes to Closed complete. However, I could see two surveys being generated.Couldn't find any issue with the Trigger conditions.I have checked activity on the HR case, and could see 'C...
Employee Center Portal Error
Hi, I just installed the new Employee Centre with demo data on 2 instances. It works on one, fails on the other. I cannot see any difference between the two. This is the error I recieve. ErrorRead operation on table 'sn_doc_task' from scope 'Employee...
Resolved! Lifecycle activities within sets sorting order
Hello, I was wondering if there is a way to sort the display (on the ESC) of activities created in parallel within an Activity set? I tried using an Activity Container and set the Order for each activity (10, 20, 30, ...) but it only triggers the tas...
