Hello, We have a custom portal where we are using a custom widget "Related Article" where we need to populate article from multiple Knowledge base. Articles are appearing under this widget from different knowledge base as per the logic defined. But...
How to configure those all modules under that application ...
Hi, I found a field called 'Follow Up' (follow_up) on the HR Case form in my Quebec PDI. I don't recall seeing in other instances I used before, so was wondering what is this field's purpose and whether it is tied to any script or rule? Thanks in ad...
I am taking Employee input from service portal using HR Task type Collect Employee Input and Employee form. There is only 1 record matching the condition. Question type is string. Target field is also string. Taking user input from esc portalNot m...
I want to restrict users from adding or deleting attachments on HR Cases that are in the Closed state on the HR Service Portal. Client Script with disableAttachments() does not work on HR Service Portal. How else can I achieve this? Thank you! Holly
I tried to create a dialog window. but when i use <g:dialog_buttons_ok_cancel ok="return validateComments()"ok_type="button" cancel_type="button" /> in my html . it caused the error Element type "g:dialog_buttons_ok_cancel" must be followed by eithe...
Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.
Hi! what configuration do I need to work on if I want a parent's case's files/attachments or even comments, copied/duplicate to its child task? Thanks in advance!
Hello SN Comm! I have seen many other posts trying to accomplish what I am asking for. However, none of the suggestions/answered posts has worked for me (it could be that I am putting the code in the wrong area of the script). Nonetheless, Here is wh...
Hi, Is there anyway we can copy the "employee end date" field value from HR profile table on to custom field on User[sys_user] table. Business rules written in one application scope will work in another application scope, if i want to query the HR pr...
Hi Community! Does anyone know how I change the config in HR SNOW for the HR Case field 'Subject Person; Current - Shows only ACTIVE users and in the popup shows 'First Name' 'Surname' 'Email Address' I'd like - Shows both ACTIVE and INACTIVE users a...
We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identif...
I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True. I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...
I am trying to set a default case state for an HR Service by using the HR Case template. In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress". I also added t...
I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?
