Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Hi Team, We decided to implement 'Employee Document Management' in our instance and we need some suggestion to execute this. Actually we have quite more documents attached to HR cases in our instance which were created before implementing EDM and we...
trying to have this functionality in agent workspace. I have tried these steps mentioned in this article and found that it is for List and not for Related list https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd668...
Are there standard ServiceNow definitions for the following drop-down options for the State field? Draft Ready Awaiting Approval Work in Progress Closed Complete Closed Incomplete Cancelled Awaiting Acceptance Suspended
Hi all, When user search the name in reference field have table hr profile - show Department next to the Name - the check should show details about - Name/Email/Department. how to achieve this thanks
Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...
I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...
Hello, Following this guide here I created a fillable pdf and an activity for an employee to sign it. However when going to the to-dos list and trying to complete the task I get the error bellow. I cannot find what is wrong.
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia
Hello! Is anyone aware of a situation/criteria that would keep HR Cases from automatically transitioning from "Awaiting Acceptance" to "Close Complete"? We have a few cases that have remained in the "Awaiting Acceptance" state for over 6 months. Our...
Hi Everyone, On HR core case table,we have related list 'requested items->parent' but this is not visible on form but this related list is visible on hr lifecycle events form Any idea where is it configured and how was it configured
