Agent Workspace into HRSD

_Samay
Tera Expert

Hi Friends,

We are already using and having HR Services and this time we would like to introduce Agent Workspace into our client environments.

Please help me to understand, how from scratch Agent Workspace can be configure and what steps we need to check that it’s working fine.

I can see that Agent workspace is available in our instance.

Thanks, 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@_Samay 

You should move to HR Agent workspace which is configurable one based on Next experience and not the legacy one which you already have

check this guide

Agent Workspace for HR Case Management [HR Configurable agent workspace] 

there is a guided setup as well for this which you can follow

Creating an HR Agent Configurable Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@_Samay 

You should move to HR Agent workspace which is configurable one based on Next experience and not the legacy one which you already have

check this guide

Agent Workspace for HR Case Management [HR Configurable agent workspace] 

there is a guided setup as well for this which you can follow

Creating an HR Agent Configurable Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader