All Case Types not showing in New Catalog Item popup

[Eric159753]

Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options.

Should also see Lifecycle, Payroll, and HRIT according to my PDI.

Not sure why all the COEs are not showing up.

[Sandeep Rajput]

@Eric159753 Please navigate to COE Configuration on your instance and check if the Lifecycle, Payroll and HRIT COEs are active on your instance or not.

If they are inactive then enable them by using the toggle. Once enabled, they will start showing up in case type drop-down.

Hope this helps.

[Eric159753]

All are enabled and still not showing up.