Always displays 'No chat agents currently available' in the chat widget on the service portal

[Vinoth6]

Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal. 

[Ankur Bawiskar]

Hi Vinoth,

points to check

1) Check the schedule - Are you in the proper schedule

2) Is the chat queue active

3) Please login with the group member mentioned in the Assignment Group field

4) Is the live chat enabled?

5) Since your question is for HR please check the esc portal page

Regards
Ankur

[Vinoth6]

Ankur, the chat queue is configured with the Assignment eligibility and the group has members. 

Where do we configure the schedule?

[Pradeep Sharma]

Hi Vinoth,

If you refer the screenshot there is a schedule field on the form where you can define the schedule. 

Schedule that defines when the queue is available. Leave the field blank to make the queue available all the time. Users cannot start a new conversation in the queue outside the schedule hours.

https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-m...

[Ankur Bawiskar]

Hi Vinoth,

Adding to above:

refer the image I shared there is the Schedule field.

It would be based on your client schedule such as 8x5 or 24x7

Example: if the schedule is 8x5 and your are in the schedule and there is agent who is logged in then it should route

Regards
Ankur