Always displays 'No chat agents currently available' in the chat widget on the service portal

[Vinoth6]

Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal. 

[snowolper]

In our case, I had to also change the Agent assignment rule to "Incident assignment rule".

Now the chats are coming in!! yay.

Mark this as an Acceptable solution! Woot

[Community Alums]

Hi Bart,

Quick query, do we need to follow the same steps for HR agent workspace too?

Also in one instance, is it possible to configure both connect chat as well HR agent workspace chat?

Thanks in advance,

Anu

[Community Alums]

Hi Bart,

Quick query, do we need to follow the same steps for HR agent workspace too?

Also in one instance, is it possible to configure both connect chat as well HR agent workspace chat?

Thanks in advance,

Anu

[Bart van der Wu]

I never configured it for HR agent workspace but the configuration should be the same. It basically has nothing to do with the workspace as you only configure the channel and queue and not where that queue is handled.

By creating different channels and queues you should be able to configure both connect chat and HR agent workspace. Depending on the channel, the chat is connected to the correct queue. Perhaps you would have to place the chat agent on different pages/portals though.

Just give it a try and let me know the outcome!

[Community Alums]

Hi Bart,

Quick query, do we need to follow the same steps for HR agent workspace too?

Also in one instance, is it possible to configure both connect chat as well HR agent workspace chat?

Thanks in advance,

Anu