Approve / Reject button on email notification
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07-01-2022 12:37 AM
Hi Experts ,
I want to send the approve /reject button in the resolved notification to the "opened by " user for the case. Once the opened by user select approve should trigger mail with : I accept the Solution (User can input his own body message. Once the opened by user select reject should trigger mail with : I reject the Solution (User can input his own body). And Based on the reply ticket moves to either Closed Complete (for solution accepted) or Work in Progress (for solution rejected). Please share how this can be achieved.

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07-01-2022 01:06 AM
Hi Juhi,
You can check blog to get an understanding. Only thing that differs is body & table.

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07-03-2022 04:30 PM
I have post the similar videos for email notifications that may help you:
ServiceNow Developer Tutorial |ServiceNow Scripting |Task Approve/Reject using email notification #1
ServiceNow Developer Tutorial |ServiceNow Scripting |Task Approve/Reject using email notification #2
If my reply is Helpful/Correct, please mark the answer as Helpful/Correct.