I have a customer asking to have one workspace for their help desk that responds to both IT and HR inquiries, rather than having to switch between HR Agent Workspace and SOW, I was thinking of adding some HRSD functionality to SOW. Has anyone done...
Hi All, I have a flow using the Okta Spoke that creates a user in Okta after a Lifecycle Event Case is created. After the case is created the Customer of our case receives an email to activate their account in Okta. I have been informed that since m...
Hi All a bit of a random one, need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend. Thank you in ...
Hi Team, How we can create a PDF template and attached to HR case in Kingston for beginners You have any solution, please share the information. Advance Thanks.
Hello , Please I need the materials for Manager Hub configuration starting from the tabs to the Manager Library, Many Thanks https://www.servicenow.com/community/hrsd-blog/configure-manager-hub-manager-library-content/ba-p/2342078
Hi experts,We are seeing few emails which are sent to users in Email logs but no notification is configured or present in the system.Are these emails created in send email action of Flow designer? How to track these email? TIA
Combed through documents with no success to find the trigger, so asking here. Does anyone know what controls the Ask a question in this dropdown on a case? It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is some...
Hello, Is it possible to apply assignment rules when adding a collaborator to a case? For example, if I'm working on a Payroll case and need to add a collaborator from a different group/business area, I am likely to pick the person I know best and w...
Hi , I have created a multi-row variable set name - children_details , having 3 variables- name , age , gender.I want to populate a multi line field outside variable set on record producer , to show values based on data entered by user.Sample Input ...
HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...
Does anyone have a step by step video for Managers Hub Configuration
| User | Count |
|---|---|
| 15 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
