when a Live Agent creates a HR Case from the Interactions page the Transcript of the conversation to be added to that Created case as a Work Note .How can it be done by using Business rule or any other approach?
I have HR task in table( sn_hr_core )and hr_core_case i need to hide if assigned to one group in hr task table need to hide 2 feilds in hr core case please check the below screenshot I need to hide in preview and variable section as well.
Hiwe recently implemented NLU and we have a issue where if we have given the any word from the content/body of the knowledge article it sometimes giving us the correct KB article and sometimes its not retrieving the correct KB article so how we check...
When HR agents attempt to create response templates, they are unable to search the "sn_hr_core_case" table. they can search the "sn_case" table. but not "sn_hr_core_case" table. when I assign the "hr_admin" role to an agent, they can select the "sn_h...
Greetings all - Some time ago someone shared with me a case intake requirements gathering document to be used when capturing any and all requirements with the business and COEs. It was an excel / worksheet with multiple tabs that included details s...
I am trying to display fields for an HR service on the generated record by adding said fields to the HR Service record in the "HR Service Additional Information" tab and the "Service table fields" field. I am doing so in following step 3 in this Comm...
I have a smaller population that only works this one HR Task which is an HR Service Task type. We would prefer to allow them to complete the one question HR task from the portal vs having them navigate around the backend of the system given their lim...
Hi All, We have a Leave Request Lifecycle Event Case with 3 Activity Sets. The 2nd Activity set is triggered after the first activity set is completed. However in this case the 2nd activity set Activities do not appear in the case and Activity Status...
For HR case - Assignment group HRSCC-MX we didn't created TASK SLA on February month.If we created HR TASK SLA for Assignment group HRSCC-MX. old HR CASE TASK SLA will be calculated(Generate)?
Hi team,While creating new cases from HR Agent workspace, there is a worknote field. The value entered in worknotes field is not getting captured in activity stream section.How can we resolve this issue ?Please guide
HiI need some information about that How to Boost an article for NLU/AI search in the portali have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem@Ank...
Hi Community,Good Day ! In HR Agent Workspace , in the list of HR cases, once we select any cases by clicking on checkbox we can see edit button.Clicking on edit button, form fields are available . How can we make those fields read only leaving some ...
Hi, I am try to troubleshoot why the 'Close complete' button is not triggering the modal pop-up on the HR Agent workspace. How do I track what the 'Close complete' actually is doing? I have looked into Action assignment and can see its a UXF Client...
'sn_hr_le.admin' role is not available in the "Run with roles" property of Flow Designer in ServiceNow.We have a catalog item that allowed the addition of users to groups, accompanied by an approval flow. But it dont work for a XYZ group having 'sn_h...
Yokohama patch 1:I have used the solution proposed by @Ankur Bawiskar in this threat:https://www.servicenow.com/community/hrsd-forum/attachment-appearing-in-the-body-of-case-and-not-header/m-p/3260910/page/2Although it is working on HR cases, when th...
