Assessment instance record is not being created

[Uma12]

Hi ,

The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link. 

Also, let us know the process for the record creation in Assessment Instance will be helpful.

Thanks in Advance.

[Ujjawal Vishnoi · Accepted solution]

Hi Uma,

Assessment Instance gets generated as per trigger condition as shown below.

So there are multiple factor like condition, probability, repeat interval.

If you want to test your survey then you can click on Assign Survey button from the header. And assign it to someone manually. Then Assessment Instance will be generated.

For documentation on trigger condition fields find the documentation below.https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/survey-administration/...

Hope this helps.

Regards,

Ujjawal

[Uma12]

Hi ,

I have tried assigning the survey manually, for testing purposes, to myself and other user as well, then there is an 'Assessment Instance' (asmt_assessment_instance) created successfully and email notification is also triggered.

Thank You! 

[Ujjawal Vishnoi]

Hi Uma,

Glad I am able to answer your query with my answer. I would appreciate if you please mark my answer correct and helpful. So that it can be moved to answered list and helpful for future readers.

Regards,
Ujjawal

[Uma12]

Hi Ujjawal,

The trigger conditions actually helped us to find the issue.

Thank you for your inputs.