Flow Designer - Create task for HR Case

[SC4]

Hi. This is what I am trying to achieve.

• User opens a HR Case through portal
• Manager approves
• After the approval, the user gets a new task related to the case, where he needs to add more information.
• HR Case and related task are updated with the new information
• HR Case manager recieves this new information and closes the HR Case.

Through the Flow Designer I cant create a Catalog Task.

I was able to do something with the HR Service Configuration, changed Fullfilment to Service Activity and added a task. I had to create a separate HR Service Configuration so that the task only shows different fields.

But when the user submite the new information, instead of updating the task, it creates a new one.

How can I achieve this?

[michaelj_sherid]

@SC You can do this leveraging Service Activities. This would be sequential HR Tasks which would include an approval and perhaps a Collect Employee Input task. The caveat is how do you want to present this data to the manager? Last question.... Are you on HRSD Std, HRSD Pro or HRSD Enterprise?

Regards,

Mike

[SC4]

How can I check this on the platform itself?

[amaradiswamy]

I think you can check by Navigating to Subscription Management --> Subscriptions in Production instance

[SC4]

Thanks.

Its the HRSD Pro.