Hello, we are using a MRVS on one of our Catalog Items and it's working well. We have that MRVS being mapped to a custom HTML field in the HR Case to make it easier for agents to read the data in a table format, from record producer script. However, ...
There are below out-of-the-box (OOTB) matching rules applied to the HR Task table:HR Task: Agents by SkillsHR Task: Agents by Skills and CountryFor some of our HR Services, we want to bypass these matching rules.However, we do not want to make any ch...
Hello, We are having an issue where HR users cannot create a filter for an HR form they are trying to view. They get stopped when trying to enter a "Select Variable". When they try to search on the "Select Variable" field the following error message ...
I have seen this has been asked before but cant find a proper solution. so here it is again - how to help HR case agent and provide him relevant knowledge articles during case handling in agent workplace ?We have HR knowledge base populated with rel...
I have a requirement to parse the data of the PDF attachment file and store it in a custom table whenever the HR Case changes to Closed Complete. I tried using the GlideSysAttachement.getContent() and GlideSysAttachement.getContentStream() which are ...
Hi all,For some HR case activity session (comments/work notes section)is not visible .Can someone help me where we can get this configuration done. Thankyou!!
I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?
Hi,I have a requirement to generate a ticket/case in a custom table in ServiceNow from Lifecycle event in a Journey.The activity needs to be reflected in Journey same as any other fulfiller activity (for example incident) and show as completed when c...
Hi,I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have...
I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...
I have created 5 checkboxes where when checkbox1 is selected a message1 should be displayed and if checkbox2 selected then message2 be displayed and so on. I have tried to achieve this using rich textbox as message and show/hide using UI policy but i...
Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...
Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...
Hello all, Not sure if this is only an Activity Set trigger script-related issue only but here is what I experienced. I had to use a scripted condition for an Activity Set trigger, it checks a date and the completion of the previous Activity Set. The...
Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...
