Hi, I have a requirement where the user wants that when the live agent chat option is selected on the pat topic and if it doesn't get picked up by any live agent within 5 minutes then it should give the case creation option to user. How is this possi...
For legal purposes I want to be able to export all communication that is captured in a HR case. The report export should contain: - Work notes- Additional comments- Outbound email communication that is sent within the case Currently the export functi...
Hi Community,I'm working on a requirement where I need to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script. Issue:Even though the script executes and returns the expected fil...
Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...
Hi team,Can anyone help me!In Universal Request, under Related Records → Associated Tickets, when I try to create a new ticket from there, the Universal Request number is not being populated in the Parent field.
When will the Webinar on September 10 for Zurich Updates be ready for us to review again?
Hi Experts,I am working on HR Lifecycle Events where one of my activities is a Collect Input HR Task (Direct Deposit Setup).When the employee submits their input, a record is created in the asmt_assessment_instance table. My requirement:Once the empl...
Hello All,I'm working on a requirenment where the Client had asked to remane the COE that are provided OOB in HRSD of Servicenow.Can anyone please help me with the steps for renaiming the COE.Thanks & RegardsSakib Ali.
Hi guys ,When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user. How to stop this?...
I'm looking to set a default HR service when a new case is created via agent workspace.didnt find a way to do it in "case creation configuration"any one has tried something similar ?
Hi Everyone,I am working on a Playbook flow and have a question about passing the sys_id between activities. In Activity 2 (screenshot attached), I’ve created a flow that generates an HR task when a case is created. Now, in Activity 3, I’m using the ...
Hi, Currently working on some Lifecycle Event Activities. Then I noticed that when I open an activity that requires the user to select a catalog item in the ESC portal, a lot of errors pop out due to cross scope issues. I am quite unsure what specifi...
Hello,We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpectedKindly help me on this issue.Thanks,V SAI PRAKASH.
We have HR service and record producer is attached to it.We are restricting the record producer from a group of people By using the Available For Tab by adding the user criteria.When the restricted users are trying to search the name of the Record pr...
Hi Team,Could anyone help me with this? When users respond to an HR case after 1 year, the case currently reopens. Instead, I need to stop it from reopening and automatically create a new ticket. How can I achieve this?