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Create HRSD case for external parties (not being new hires or alumni)

Hello, We are currently building a POC for our HR department. They have scenario's where an external party wil ask them an HR related question. For instance a financial party will need certain statements. The would like to log these questions as HR c...

MJL_ by Tera Contributor
  • 439 Views
  • 1 replies
  • 1 helpfuls

Resolved! multiple glideajax in client script

Hi experts, We have a requirement to show choices based on logged in user country and parent company on a record producer.For question 'Transaction' ,If user is from USA and company.parent is  'ABC' then show options t1, t2 and t3If user is from USA ...

si21 by Tera Guru
  • 440 Views
  • 1 replies
  • 1 helpfuls

Dynamic translations on HR case form

Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.Kindly share a solution for this issue. Thanks in advance! Incident f...

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Cannot add Checklist Item

Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user.   Has somebody an idea to fix that problem?

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PaKe by Kilo Sage
  • 758 Views
  • 7 replies
  • 1 helpfuls

HRSD in Service Operations Workspace

I have a customer asking to have one workspace for their help desk that responds to both IT and HR inquiries, rather than having to switch between HR Agent Workspace and SOW, I was thinking of adding some HRSD functionality to SOW.    Has anyone done...

ServiceNow HR

Hi All a bit of a random one,  need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend.  Thank you in ...

Amy Gavin by Mega Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

PDF Template Create in HR

Hi Team, How we can create a PDF template and attached to HR case in Kingston for beginners You have any solution, please share the information. Advance Thanks.

MANAGER LIBRARY

Hello , Please I need the materials for Manager Hub configuration starting from the tabs to the Manager Library, Many Thanks https://www.servicenow.com/community/hrsd-blog/configure-manager-hub-manager-library-content/ba-p/2342078

AdekoyejoO by Tera Contributor
  • 323 Views
  • 1 replies
  • 1 helpfuls

Resolved! emails found in email log with our notification name

Hi experts,We are seeing few emails which are sent to users in Email logs but no notification is configured or present in the system.Are these emails created in send email action of Flow designer? How to track these email? TIA 

si21 by Tera Guru
  • 499 Views
  • 4 replies
  • 2 helpfuls

What drives the Ask a question on a case

Combed through documents with no success to find the trigger, so asking here. Does anyone know what controls the Ask a question in this dropdown on a case? It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is some...

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Lynda1 by Kilo Sage
  • 402 Views
  • 2 replies
  • 0 helpfuls