Assign Mass Training Tasks?

[maxstnr]

Hello, wondering if anyone here has ever had a project like this.

We'd like to assign a video training to employee's, which we'd normally do via an HR Task, generated via a Case on an individual basis. However, we're wanting to find out if it possible to mass assign a task to a group of employees. Is that possible? Thank you!

[Sandeep Rajput · Accepted solution]

@maxstnr Since the HR Tasks should be associated with a parent case, there are following ways you can trigger tasks in bulk to a group of employees.

1. Create a Record Producer which is associated with an HR Service and has a variable Learning group (assuming your employees belong to a specific group). After selecting the group, user can submit the record producer, now you can create multiple HR Tasks and assign it to group members via the record producer script or via a flow/workflow associated with record producer.

2. Use bulk case creation: You can create an HR Service with a Service Activity, this service activity should create a Learning HR Task and assign it to the subject person (employee). Now this service can be used for bulk case creation and cases can be assigned by creating user segments.

For more information please refer to https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/human-resources/c....

Hope this helps.

[maxstnr]

Thank you, Sandeep! Both of these options make sense and are what we're looking for