Assigned to gets auto populated with the logged in user.

[kumaar]

Hi guys ,

When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user.

How to stop this?

If it is out of the box functionality then please provide a supporting documents related to it.

Thankyou

[ChallaR]

@kumaar Hi ,

Please check below link this might help u.

Solved: HR case assignment group change - ServiceNow Community

Solved: Assigned to Auto-populating - ServiceNow Community

Solved: Is there a way to prevent hr case to assign to the... - ServiceNow Community

Please make it correct and close the thread if this resolved your issue 

Thanks,

Rithika.ch 

[Bhuvan]

@kumaar 

Refer below thread and see if it helps

https://www.servicenow.com/community/developer-forum/assigned-to-auto-populating/m-p/3029394

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@kumaar 

there must be some BR or HR Assignment Rule or Matching rule which must be doing this.

Did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mdsaqib826]

Hi @kumaar ,

Please check the HR Template under the HR Service that is used while creating a case, as you are facing auto-population issues.
Please also check the HR Assignment Rule or Matching Rule.
Please check the Business Rule if the "Assigned to" field is auto-populated after case creation.
Please check the OnChange Client Script if the field is auto-populated instantly.
If my response helped, please mark it as correct and close the thread so that it benefits future readers.

Regards,
Mohammad Saqib Khan