Assignment group field reference popup is showing empty only in new agent workspace.

[Saravanan2601]

Hi,

In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier or if someone knew the fix for this, please reply back to this question.

[Ravi Chandra_K · Accepted solution]

Hello @Saravanan2601 

Greetings!

if you are using the current object in reference qualifier, it may not work in agent workspace.

refer below support article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997130

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Saravanan2601]

Hi @Ravi Chandra_K,

There is no current object used in reference qualifier of that field. Also in article, it is mentioned like that issue has been fixed in Rome and we are currently in Utah. 

[Ravi Chandra_K]

Hello @Saravanan2601 

seems like the issue is being faced by other users too.

I suggest creating Hi Support case for this issue.

Kind Regards,

Ravi Chandra.

[Rahul Talreja]

Hi @Saravanan2601 ,
Can you check if tree picker is enabled or any reference qualifier in the field in "workspace" view from backend.

[Saravanan2601]

Hi @Rahul Talreja,

Tree picker is enabled in backend and works fine in HR agent workspace which is a different workspace. Only in Agent Workspace for HR Case Management, it is creating an issue.