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Case -by default in closed completed state

Hi All,I'm creating record producer to create case , but whenever the case it create it automatically in closed compete state.A other fields are update as expected.Have any one has any idea on this. Quick help needed.

Jai2021 by Tera Contributor
  • 1046 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to remove a widget without header on a dashboard

I want to remove a report widget on my dashboard, but I removed the header earlier. I can't find a way to get the header back to edit or remove the widget. I tried right-clicking it, but it doesn't let me edit or remove it.   

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Absolomx by Tera Contributor
  • 516 Views
  • 1 replies
  • 1 helpfuls

Limiting Visibility of HR Cases

Good Afternoon, Would anyone have an idea of how to limit an HR Case type so that only the HR Team and the subject person can view the case details? For example, we have a case type that contains private information. There may be instances where the ...

Need help for Requestor field on HR case

Hi Team, I am working on HR Case management.when i was testing Inbound email action by Creating HR Case with a User (who has active record and Inactive record in user table) The Case creates with Inactive User record and was updating Requester field ...

sony8 by Tera Contributor
  • 413 Views
  • 3 replies
  • 0 helpfuls

Resolved! Deleting user/HR profile through an API

When a new hire gets rescinded in our HR system, we would like to delete/rescind the HR Profile and also the onboarding case lifecycle event.  i know this can be done manually, however, is there an API that the HR system can call and cancel this hire...

Casey4 by Tera Contributor
  • 527 Views
  • 2 replies
  • 0 helpfuls

Business rule

Hi All, Can you please help in writing BR for adding virtual agent topic block under customised HC service support as show in the below picture.  

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Next Experience ui form behaviour

Hi everyone,  I am working on Human Resources core application. for our case form we have a multiple count field which is placed after state. Configured through form layout.  now we are facing issue that under Related search this field is viewing.  n...

sony8 by Tera Contributor
  • 289 Views
  • 5 replies
  • 0 helpfuls

Auto Cancel Lifecycle Event Case

Hi There  Can someone please help correct/write the Business Rule for the below logic. The one we have written is not working.We need to auto cancel the Lifecycle event case when the subject person HR profile becomes inactive.Before cancelling the LE...

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Hemalatha1 by Tera Contributor
  • 610 Views
  • 2 replies
  • 0 helpfuls

"Assigned to" not being filled for new lifecycle event cases

Hi all, I've been running into an issue with newly created lifecycle event cases. The assignment group is assigned correctly, but the "assigned to" field is left blank, despite the fact that there are multiple users in the group. I've never experienc...

EJ13 by Tera Contributor
  • 364 Views
  • 2 replies
  • 0 helpfuls