Assignment group not visible for HR cases in agent workspace

[Aijaz1]

When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can be the reason?

[Community Alums]

Hi @Aijaz1 ,

 Is this happening with all the Agents?

 if not, then it's an issue with the role. if yes, then try clearing the browser cache.

[Nilesh Wahule]

Hi @Aijaz1 ,

This is happening because of Tree picker attribute. you can go to the assignment group dictionary , check for the dictionary overrides for your table, you can disable the attribute of Tree Picker as False. 

Please mark my answer as helpful/correct if it resolves your query.

Let me know if any issues….

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Nilesh Wahule

[Aijaz1]

Hi @Nilesh Wahule

Sorry for the delay,but when disabling the tree picker, wouldn't it effect globally.

[Nilesh Wahule]

Hi @Aijaz1 ,

You need to create one dictionary override entry so that it will apply only for your desired table.

Here's the Doc for more Info.

Please mark my answer as helpful/correct if it resolves your query.

Let me know if any issues….

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Nilesh Wahule