Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

copy variable editor to the cloned case

Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?

Community Alums by Community Alums  
  • 841 Views
  • 4 replies
  • 1 helpfuls

Resolved! HR Agent Workspace - Case Creation (short description)

Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent  workspace, not from record Producer, need to set short_ description as  'HR Service case for Subject Person'. HR Agent workspac...

Resolved! I have to set short description for HR Case.

Hi,  I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person.  Regards, Nivedita  

Resolved! How to remove "Email" section from Compose panel in Workspace

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email". We don't need it. How we can hide it please? https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/compose-emails...

Scheduled report Included in email functionality

Hi all,  I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time a...

Suggestion box

Hi All, Can someone share inputs on suggestion box in Servicenow how it works and setup? Need tips for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration Tha...

CarltonPink by Tera Contributor
  • 1300 Views
  • 1 replies
  • 1 helpfuls

Notifications are not triggering

Hi All, We encountered an issue where for few cases, the notifications are not triggering when watchlist user comments on the ticket.Can anyone provide your expertise on this, what could be the reason? Note : Notification to "assigned to" when watchl...

Manisha30 by Tera Guru
  • 615 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Error

we are receiving below error message when creating the PA jobs. under "Human Resources: Performance Analytics" application. "When targeting a global resource, only ServiceNow authored scopes are allowed as sources" We also tried creating the PA jobs ...

Resolved! Cannot Switch to Agent Workspace for HR Case Management Scope

Hi All, I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to ...

JD292_0-1719334842141.png
JD292 by Giga Guru
  • 2241 Views
  • 3 replies
  • 1 helpfuls