Hi, I am considering how to manage the tasks of HR Agent.I understand that Fulfillment Instruction, Check List, and HR Task can be used as functions of ServiceNow.I would like to hear your ideas about how to use them. I think that Fulfillment Instruc...
We recently launched our employee service center in January 2020 and are now looking to build a strategy for maintaining our knowledge base to ensure content is up to date and accurate for our employees. We are looking to approach this holistically a...
Following a recent update to Vancouver, we are encountering an issue where saving reports results in the generation of duplicate alerts with the message "Report Saved: All Cases Created This Week". Are there others experiencing this problem, and does...
Hi All / @Sandeep Rajput ,We have pushed our update sets in lower instance after instance clone, when we have pushed, we received error for Record Producer "Local update found rather in newer one" which is showed role is added "snc_internal". but if...
We have a case form that contains a related list that contains Participants list (ie Panel members and Participation Type). Is it possible to add one of the fields from the related list (in this case the Participant Contact) to the Case list layout s...
Hi experts,How can we enable catalog items in Virtual agent search I have added catalog items as search source in search profile for VA AI search application but no result TIA
Hello All, On HR Agent Workspace, there is an inbox page which doesnt work in our DEV but works correctly in TEST, it shows empty page.I have verified in the page settings, the component that is being used is the same in both instances. Also Service...
HI Team, I have a variable on catalog item , closed .When that closed is set to true... workflow should wait till end of the day and it should trigger a task at 1 am.That is if closed is set to true nnow , workflow should wait till tomorrow 1 am.I cr...
Is it possible to use HR Criteria to hide some HR Services in the backend when creating a ticket/case? I saw some recommendations to use a query BR but I'm still wondering if it's possible to utilize HR Criteria to hide specific HR services.
Hi all I have a Module that displays the list of Group Records (sys_user_group) if the logged in User is a Manager or secondary manager of the group.Now the ask is to display an info message if no records are displayed in the list view.How can i do ...
Hi,I need to schedule a report on quarter basis. I set the run as monthly and in the conditional i used the below script but it was triggering every month. I see it report schedule for next month in schedule which it should not. Can anyone help how t...
Hi all, I need to select data between specific dates from my native reporting as well as dashboards I have built?
Hi All,Please explain to me how this keyword in javascript is working. I went through the documentation still it is confusing . Thanks in advance
Hi All,Is there a way to measure the time it takes for approver to complete approval on a HR Case?
Hi Guys, Is the HRSD module is easy job or it is difficult when compared to ITSM job?Tell me why it is easy or why it is difficult.