there was a requirement where for a perticular table, approvals should be delegated. I am facing issue with delegator user criteria , delegate use criteria and delegates tab under delegation rule, please explain how and under which scenario they shou...
HiIn standard ticket page , when HR case is opened, we can see the date,state in right side of the page(Highlited in yellow)But we have a requirement where these options should be visible in left side of the page beside HR case,Attaching the sample s...
Hi All,In the HR case ,whenever state changes to ready to work or work in progress to awaiting acceptance automatically HRI user acceptance work flow is not attaching but we are changing manually ready to work to awaiting acceptance than HRI user ...
Hello All, I have a question, if we do not have enough records to train the PI then can we use the live cases (which are closed) to train on the data that we are getting and get to a point where we can test the predictions are satisfactory enough and...
Hi Can we use context variable based routing for agent chat where we do not have virtual agent and only live agent conversations. I did few set up but it's not working for me. Let me know if I am missing something
Hi Can someone please help me in setting up ribbons on Agent Workspace for HR Case Management(configurable). I tried using the steps we used in legacy workspace, but unsuccessful. If there is any document for ribbons on configurable workspace, please...
Hi Can someone help me in setting up queues based on the payroll country vale from HR profile table. Have written a script below, please let me know if I am missing at something. (function executeCondition(/* glide record */ current) { if ('intera...
Hi , please help me to change the logo of the workspace.
Hello experts,I am rendering a UI page in workspace using g_modal.showFrame.I am getting a 'Close' button in the pop-up by default, which I want to remove/hide.Any lead on how to achieve that? This is a simple line of code:function onClick() { var...
Has anyone had any luck reporting on the employee relations tables? With the Corrective Actions and the outcomes being on different tables, it is difficult to report on this. We have a database view but are seeing a lot of duplicates. Any suggestions...
Hello all, I was working on the notification body and i got one scenario where i need to attach the pdf document in the body of notification, so can i know how to attach the pdf in the email body of the notification through email scripts.
Hello all, • We’d like a UI Action (button) labeled ‘Reopen Case’• The UI Action should be only visible to Managers and ONLY when the Case State is ‘Closed Complete’, ‘Closed Incomplete’ or ‘Cancelled’• When used, the Employee Relations Case...
Is their way create record based on survey response.
We have a related list present on Agent workspace for HR Cases for specific HR service only, we want that this related list records should open in native view. Is there any way to achieve this requirement?
