Attachment download field

[Vaishali 11]

I have a requirement where in an intake form user wants to download a word document from the form and then fill it out and upload it as an attachment. How can this be achieved?

Thanks in advance!!

[Ankur Bawiskar]

@Vaishali 11 

You have to put the attachment on the catalog item and then create a link to it in the description field.

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[Ankur Bawiskar]

You have to put the attachment on the catalog item and then create a link to it in the description field.

[Rafael Batistot]

Hi @Vaishali 11 

in this tutorial you’ll find the best alternative to link an attach in you catalog form

https://www.servicenow.com/community/developer-blog/servicenow-catalog-item-attachment-tricks-i-bet-...

to attach the filled form may you create a variable type Attach 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

[kaushal_snow]

Hi @Vaishali 11 ,

Implementation Steps >>>

1. Attach the Template to the Catalog Item Record

Navigate to the desired catalog item (under Service Catalog > Catalog Definitions > Maintain Items).

Use the paperclip icon to attach your template document directly to the catalog item record.

Go to attachment table and copy the sys_id of the attached doc.

2. Create a Custom Variable to Display the Download Link

Under Variables, create a new variable named something like Template Download.

Set the Type to Rich Text.

In the field’s Type Specification, insert HTML to link to the attachment:

<p>
Please download the template <a href="/sys_attachment.do?sys_id=YOUR_TEMPLATE_SYS_ID" target="_blank">
here</a>, complete it, then re-upload below.
</p>

Or go to HTML field and click url emoji, and in the url link paste - /sys_attachment.do?sys_id=YOUR_TEMPLATE_SYS_ID target="_blank"

Replace YOUR_TEMPLATE_SYS_ID with the attachment's actual sys_id...

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