Attachment paper clip icon Agent workspace

[abirakundu23]

Hi All,

We have activated plugin " Agent Workspace for HR Case Management", so if we have any attachment legacy workspace it reflects attachment attached in HR case or HR task, but new agent workspace need to click paper clip icon.

Is it existing behavior or we can make like legacy view. Please find screenshot for that.

Old HR workspace

New HR Workspace:

[Sandeep Rajput]

@abirakundu23 I have tested the same feature in Legacy and configurable workspace and I confirm that the configurable workspace no longer shows the green dot beside the paper clip icon if the attachment is present on the current record. 

Hope this helps.

[abirakundu23]

Hi @Sandeep Rajput ,

Thanks for your inputs.

[Marta_Waw]

We agree that having the attachment indicator in the HR Agent Workspace is important. If you agree then please vote for:  Idea - Missing Attachment Indicator in HR Agent Workspace