Attachment Visibility in HR Agent Workspace

[VictoriaSte]

Hi all,

In the core UI, the attachments are displayed at the top of the HR Case form, allowing the HR Agent to see immediately if the customer has attached a document.

Is it possible to implement something similar in the HR Agent Workspace? Currently, an HR Agent has to navigate to the Attachment section to check for any attachments.

Thank you in advance,

Victoria 

#HRSD #HR Agent Workspace

[Ankur Bawiskar]

@VictoriaSte 

Not possible.

That's how the attachments are displayed OOB in agent workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VictoriaSte 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.