Auto-close HR cases in the "Awaiting Acceptance" state for more than 5 business days in Xanadu

RasikaG
Tera Contributor

‎03-19-2025 04:09 AM

We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow.

The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.

Could someone please help us resolve this? Specifically, we need to understand how to automatically close HR cases that have remained in the "Awaiting Acceptance" state for more than five business days in the Xanadu release.

Thanks in advance for your assistance!

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Mame Diarra
Kilo Guru

‎03-19-2025 04:20 AM

Hello we had the same issue. 

The problem is coming from the Timer activity, instead of using "script" in the Timer based on field please use "A user specified duration" then set the duration to 5 days.

This will fix your issue.

For testing purpose you can set the duration to 1 minute.

 

Thanks

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