Best practice for customizations? (Scopes, Cloning and Update Sets).
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‎11-13-2023 01:00 PM - edited ‎11-13-2023 02:47 PM
I am about to Implement the HRSD Integration with SuccessFactors.
It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can use a different alias for different environments (dev, test etc). . I expect I will be making modifications in maybe 5 or 6 different Applications scopes. I have three interrelated questions about best practice. What is your experience with the following?
A. What option do I use for managing scopes:
- Do I create a new custom Scope and put all my customization is the new scope? What about RCAs?
- Do I use the global Scope only?
- Do I put my customizations in the appropriate 5-6 scopes? (harder to manage update sets)
B. To clone or not to clone?
- Do I clone items (such as flows)?
- Or edit existing items?
C. Managing Update Sets
- Do I use Merge update Sets?
- Create use Batch Update Sets?
- Do I created Update Set versions and then use the "Copy Update Set Utility" when creating a new version.
Possible Solution
I did find this post.
https://www.servicenow.com/community/now-platform-blog/best-practices-for-using-the-flow-designer/ba...
Which suggest a Best practice is: A.1 (custom Scope); B.1 (clone so you get updates); and C.3.
Copy Update Set Utility: see: https://developer.servicenow.com/connect.do#!/share/contents/3673648_copy_update_set?v=1.5&t=PRODUCT...
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‎11-14-2023 12:43 PM
Thanks for your reply. I know there is no "right" answer here. Please see my response to Julians's post below.